🔍 Overview
If you've been charged on a card you did not authorize or believed had been removed, we understand how urgent and frustrating this is. This article explains what to do to get your refund processed and ensure the correct card is on file going forward.
⚠️ Why Unauthorized Charges Can Happen
In some cases, a card that you intended to remove from your account may still be associated with an active subscription in our billing system, resulting in unexpected charges. If this has happened to you, our billing team can resolve it directly.
💬 How to Request a Refund and Card Removal
Refunds and card removal in these situations must be handled by our billing team — they cannot be fully self-served through the platform. To get your request started right away, please have the following information ready:
- The last four digits of the card that was charged.
- The charge amount and date.
- Your account email address.
- A brief description of which card you would like removed.
Our team will verify the charge, confirm it was unauthorized, initiate the refund, and ensure the card is properly removed from your account.
📋 Important Notes About Refunds and Chargebacks
- Please contact us before filing a chargeback. Chargebacks can delay your refund and may affect your account standing. Our team is committed to resolving billing issues quickly and fairly.
- All refund requests are reviewed and processed by our billing team.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.