If you're waiting on a remittance payout and aren't sure when it will be released, this article explains what to do and what information to have ready when you reach out to our team.
🛠️ What to Do
Because payout timing for remittances depends on factors that are specific to your account and cannot be confirmed without a manual review, there is no self-serve way to determine an exact release date from within the platform. If you are waiting on an unpaid remittance, please escalate directly to our team so we can look into the specific transaction on your behalf.
When you contact us, please have the following ready so we can resolve this as quickly as possible:
- The name of your project or account
- The approximate amount of the remittance in question
- The date the remittance was expected or was last shown as pending
- Any reference number or transaction identifier visible in your account
✅ What to Expect
Once our team reviews your account, we will be able to confirm the current status of your remittance and provide a specific expected release date or explain any hold that may be affecting it. We will follow up directly in the chat conversation once we have confirmed the details.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.