Cancel, downgrade, or update your payment method in Search Atlas by opening Billing (top-right avatar → Billing) in a full-width desktop browser window. If you're unsure whether a previous change went through, contact support — a support agent will verify your account status directly.
🔍 What's Happening
A known display issue affects the cancellation, downgrade, and payment processing pages in Search Atlas. On mobile devices or narrow browser windows, these pages may appear incorrectly formatted due to missing responsive styling.
Symptoms you may see:
- The cancellation modal appears misaligned or cut off.
- The downgrade flow overflows the edge of the screen.
- The payment processing page does not fit the viewport.
- Minor cosmetic inconsistencies (such as mismatched border-radius corners) on modals across any device.
Who is affected: Any customer attempting to cancel a plan, downgrade a subscription, or process a payment change from a mobile device or a resized/snapped browser window on desktop.
Important: The underlying functionality still works correctly — the issue is visual only. Because the display can make it unclear whether your action completed, use the workaround below and confirm with support.
🛠️ Workaround Steps
To complete your cancellation, downgrade, or payment update reliably:
- Open the Search Atlas app on a desktop or laptop computer.
- Use a full-width browser window — avoid resizing or snapping the window to a smaller size.
- Navigate to the top-right avatar → Billing.
- Complete your cancellation, downgrade, or payment change.
On a full-width desktop viewport, the cancellation, downgrade, and payment processing pages display correctly and your action will process as expected.
📡 Engineering Status
Our engineering team is actively working on a fix. The update will add missing responsive styling to the cancellation, downgrade, and payment processing pages, along with cosmetic border-radius corrections across the affected modals.
This article will be updated once the fix is released. Until then, the desktop full-width workaround above is the recommended path for all billing-sensitive actions.
📞 When to Contact Support
Because this issue affects cancellation, downgrade, and payment flows, every change should be verified on your account. Contact Search Atlas support if any of the following apply:
- You attempted a cancellation, downgrade, or payment change and are not sure whether it completed.
- You cannot access a desktop browser to use the workaround.
- You see an unexpected charge, plan status, or billing message after attempting a change.
- The desktop full-width workaround does not resolve the display issue for you.
A support agent will verify your account status, confirm whether the billing action was processed, and apply any changes you intended if they did not go through.
🌀 Thanks for your patience — our team is on it, and a support agent will personally confirm your account status so nothing falls through the cracks while we ship the fix.