This article covers data aggregator submission issues in Search Atlas. Data aggregators distribute your business information (name, address, phone number, and other key details) to directories and listing sites across the web. When a submission fails or stalls, your local presence can be affected.
What Is a Data Aggregator Submission Issue?
A data aggregator submission technical issue occurs when your business information fails to be distributed or processed correctly through the aggregator network. This can result in listings not appearing, outdated information persisting, or submissions remaining in an unresolved state.
What to Have Ready When Contacting Support
Because data aggregator submission problems are technical in nature and require backend investigation, our team will need to look into your specific account and submission records. To help us resolve your issue as quickly as possible, please have the following information ready before reaching out:
- Your project or business name as it appears in Search Atlas
- The specific aggregator(s) affected, if known
- The exact error message or status displayed for the submission
- The date and time when you first noticed the issue
- Any recent changes made to your business profile or listing details prior to the issue occurring
Having this information ready will allow our team to investigate your submission records and take the appropriate backend action to resolve the issue.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.