🔍 Overview
Open Graph (OG) output issues have been reported in the Search Atlas WordPress plugin. This article covers common symptoms users have encountered, and walks you through steps to confirm whether the issue is resolved on your site after updating.
⚠️ Known Issue
Users have reported problems with Open Graph image output in the Search Atlas WordPress plugin. Symptoms may include incorrect or missing OG tags, unexpected page layout changes, or featured images not appearing as expected when content is shared. If you are experiencing any of these symptoms, follow the troubleshooting steps below.
✅ Steps to Troubleshoot
- Update the Search Atlas WordPress plugin to the latest available version. Go to your WordPress dashboard, navigate to Plugins > Installed Plugins, and check for updates next to the Search Atlas plugin.
- Clear all caches after updating — this includes your WordPress cache plugin, server-side cache, CDN cache, and any Elementor CSS cache.
- Inspect your Open Graph tags using a tool such as the Facebook Sharing Debugger or the OpenGraph.xyz preview tool. Paste in the URL of a post, an archive page, and your homepage separately.
- Check archive pages specifically. Visit your blog archive (e.g. /blog/) and confirm that the og:url and canonical tag point to the archive URL — not the URL of an individual post.
- Verify OG image output. In your page source or a meta tag inspector, confirm that your Open Graph image tag is present and populated correctly.
- Check your page layout. If you use a page builder such as Elementor, review affected pages to confirm that images and layout elements are rendering at the expected dimensions.
📋 When Escalating
If you are still experiencing issues after following the steps above, please have the following ready when you contact support:
- The URL(s) of the affected page(s)
- A description of the specific symptom (e.g. missing OG image, broken layout, incorrect canonical URL)
- Any third-party plugins that may interact with OG output (e.g. page builders, media storage plugins)
- Your current Search Atlas plugin version
- Any error messages or screenshots you can share
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.