Search Atlas Help Center

🔧 Fix OTTO UUID Errors and Plugin Connection

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Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

Overview

To use OTTO SEO on your website, two things must be in place: the Search Atlas plugin must be installed and connected to your Search Atlas account using a unique identifier called a UUID. If these steps are incomplete or misconfigured, you may see an error indicating that OTTO cannot fetch data from the API. This article walks you through the full setup and how to fix that error.

What Is a UUID in Search Atlas?

A UUID (Universally Unique Identifier) is a code that links your website's Search Atlas plugin directly to your OTTO SEO project inside the platform. Think of it as a secure handshake — the plugin uses this code to send and receive data from Search Atlas. If the UUID is missing, wrong, or not saved correctly in the plugin settings, the connection breaks and OTTO cannot fetch your site's data.

Step 1: Install the Search Atlas Plugin on Your Website

  1. Log in to your WordPress dashboard.
  2. Locate the plugin installation area and search for Search Atlas.
  3. Install and activate the plugin.
  4. Once activated, the Search Atlas plugin will be available in your WordPress dashboard.

Step 2: Connect the Plugin to Your Search Atlas Account

Installing the plugin is not enough — you must connect it to your account using your UUID. Follow these steps carefully:

  1. Log in to the Search Atlas platform and navigate to the OTTO SEO section.
  2. Open or create your OTTO project and locate your OTTO UUID. This is a unique code tied to your specific OTTO project.
  3. Copy the UUID exactly — do not add spaces or extra characters.
  4. Go back to your WordPress dashboard and open the Search Atlas plugin settings.
  5. Paste your UUID into the UUID field within the plugin settings and save your settings.

Still Seeing the Error?

If you have followed the steps above and still see an API error, please have the following information ready before reaching out:

  • Your OTTO project name
  • The exact error message you see (including any codes or details shown)
  • The timestamp when the error occurred
  • Confirmation of whether the UUID was saved in the plugin settings

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.