🔍 Overview
Two common issues can cause confusion in OTTO: (1) the home page showing warnings or alerts even after you have already deployed fixes, and (2) discrepancies between campaigns created by OTTO in Google Ads and what appears inside the OTTO campaign hub. This article explains what you should have ready when contacting support so these issues can be resolved as quickly as possible.
⚠️ Home Page Warnings After Deployment
After deploying OTTO recommendations, you may still see warnings or alerts on your home page. This does not always mean your fixes failed — it may reflect a known display or data-refresh issue on the backend.
Because the root cause requires investigation on our end, please gather the following before escalating:
- The name of the project or site affected.
- A description of what the home page is currently showing.
- Confirmation of which recommendations you have already deployed and approximately when you deployed them.
- A screenshot of the home page warning, if possible.
📊 Google Ads Campaign Sync Discrepancies
When OTTO creates or manages campaigns in Google Ads, you may notice that what appears in your Google Ads account does not match what is shown in the OTTO campaign hub.
Because discrepancies of this kind require backend investigation, please have the following ready before escalating:
- The exact campaign name(s) affected.
- A description of the specific fields or details that do not match.
- The approximate date and time you first noticed the discrepancy.
- Screenshots from both the OTTO campaign hub and your Google Ads account showing the mismatch, if available.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.