🔍 What Is This Issue?
Some customers find themselves stuck in a loop where OTTO SEO repeatedly redirects them to a pending tasks page. No matter which section of the platform they try to access, they are sent back to the same pending tasks screen and cannot navigate away.
This article explains what to do right now and when to escalate.
⚠️ Why This Happens
This appears to be an internal issue within the OTTO scan process where pending tasks become unresolved and the platform continues routing you back to the pending tasks screen. The exact root cause requires investigation by our technical team on the backend.
🛠️ Steps to Try First
- Hard-refresh the platform. Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) to clear the cached state and reload the page.
- Wait 20–30 minutes and try again. Some scan tasks are processed asynchronously. Giving the process time to complete may allow the loop to resolve on its own.
- Clear browser cookies and cache for the platform domain. A stale session can sometimes persist the redirect state. Clear your browser data, log back in, and return to OTTO SEO.
📋 When to Escalate
If the steps above do not resolve the issue, this will require backend investigation by our support team. Please have the following information ready before reaching out:
- The name of the project or site affected
- A description of the pending tasks shown (e.g. the number and type of tasks listed)
- The approximate time the loop started
- Any actions you took in OTTO SEO immediately before the issue began
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.