🔍 Overview
If you notice that a keyword in your Rank Tracker displays a search volume of 0, this is a known discrepancy that our team is aware of. This article explains what to expect and what information to have ready if you need to escalate.
⚙️ Why the Discrepancy Happens
A keyword showing 0 search volume in Rank Tracker does not necessarily mean the keyword has no searches. This is a known data discrepancy that has been identified by our team. Because this is a bug category issue, there is no self-serve workaround available at this time — resolution requires action on the backend.
✅ Are the Rankings Accurate?
Your ranking positions may still be recorded correctly even when search volume displays as 0. The position value and the search volume figure can behave independently, so a keyword showing 0 volume does not automatically mean your ranking data is wrong.
🛠️ What to Do If You See This Issue
If you are experiencing this discrepancy, please gather the following information before contacting support so our team can investigate as quickly as possible:
- The exact keyword(s) showing 0 search volume in Rank Tracker
- The project name the keyword belongs to
- A screenshot of the Rank Tracker view showing the 0 volume for the affected keyword(s)
- Approximately when you first noticed the discrepancy
Having these details ready will allow our support team to locate the affected data and investigate the root cause efficiently.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.