Overview
If the wrong Shopify store is showing in your Publish menu — for example, you see dahingplants.com but need grandeplants.com — this means a different store was connected at some point during setup. This article explains why this happens and how to get it resolved quickly.
Why the Wrong Store Appears
This usually happens for one of the following reasons:
- A different Shopify account was logged in when the connection was first authorised.
- The OAuth authorisation flow was completed on the wrong store's admin page.
- Multiple Shopify stores exist under related accounts and the wrong one was selected during setup.
The good news is this is fully reversible — the incorrect store can be disconnected and the correct one reconnected.
How to Fix a Wrong Shopify Store Connection
Because the exact steps for disconnecting and reconnecting a Shopify store in the Publish menu depend on your specific account configuration, a member of our support team will need to walk you through the process or make the change on your behalf. To get this resolved as quickly as possible, please have the following information ready before reaching out:
- Your Search Atlas project name
- The incorrect store domain currently showing in the Publish menu (e.g., dahingplants.com)
- The correct store domain you want to connect (e.g., grandeplants.com)
- A screenshot of the Publish menu showing the wrong store, if possible
Having these details ready will allow a teammate to identify your account immediately and action the store switch without delay.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.