🔍 What Is the Public GHL Domain?
Every Search Atlas account built on GoHighLevel (GHL) comes with a permanent public domain assigned at the time of account creation. This domain exists regardless of whether you have connected a custom domain. It acts as a fallback URL and is always accessible, even if your custom domain expires or is disconnected.
If you have always used a custom domain, your public GHL domain runs quietly in the background. You may never have seen it — but it is there.
⚠️ Why Settings > Domains Won't Show It
Many users navigate to Settings > Domains expecting to see all their domains in one place. However, this section only displays domains you have manually connected to your account. Your default public GHL domain is not listed here because it is assigned at the platform level, not configured by you.
📋 How to Find Your Public GHL Domain
Because the exact location of the public GHL domain within the GHL interface can vary depending on your account setup, the most reliable way to retrieve it is to contact our support team. To get help as quickly as possible, have the following ready before reaching out:
- Your GHL sub-account name or ID
- The custom domain currently connected to your account (if any)
- A brief description of why you need the public GHL domain (e.g., fallback URL, DNS troubleshooting)
A member of our team will locate your permanent public GHL domain and share it with you directly.
✅ Once You Have the Domain
Once you have identified your public GHL domain, paste it into a new browser tab and press Enter to confirm it loads correctly. Copy and save it somewhere accessible for future reference, as it serves as a permanent fallback URL independent of any custom domain configuration.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.