📋 Overview
This article covers two common tasks: configuring alerts for Google Business Profile (GBP) posts that require your authorization, and requesting a new placement when a guest post is rejected. Both of these involve backend actions handled by our support team. This article explains what to expect and what information to have ready when you reach out.
🔔 Google Business Profile Post Notifications
Search Atlas can notify you when a GBP post is awaiting your approval before it goes live. These alerts help you act quickly and keep your publishing schedule on track.
What triggers a notification? You will receive an alert when a GBP post is queued and requires your authorization before publishing.
Important notes about notification setup:
- Notification channel configuration is handled on the backend by our support team.
- If you are not receiving alerts, or need to change how or where you are notified, a support agent can update your settings on your behalf.
What to have ready when escalating:
- Your account email address.
- A description of the notification issue (for example, not receiving alerts at all, or receiving them on the wrong channel).
- The name or identifier of the GBP post involved, if applicable.
🔗 Requesting a New Guest Post Placement
If your guest post submission was rejected by a publisher, our support team can assist you in getting it reassigned to a new placement. This is a backend action that requires an agent to process on your behalf.
What to have ready when escalating:
- Your account email address.
- Details about the rejected guest post (such as the order or placement reference).
- Any relevant context about the rejection, including when it occurred.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.