🧭 Overview
Content Genius is Search Atlas's AI-powered writing and optimization suite found under the Content section of the platform. If you're seeing missing data, blank results, or errors when trying to access Content Genius features, this guide explains what to check and how to escalate if the issue persists.
⚠️ Common Reasons Data May Be Unavailable
Before escalating, it helps to understand why Content Genius data may not be loading correctly. The most frequent causes include:
- No project or domain connected — Content Genius needs an active project to pull data against.
- Data not yet imported — If you recently set up your account, your site data may not have been imported yet.
- Integrations not connected — Third-party integrations such as Google Search Console or Google Analytics may be missing, limiting the data available.
- Temporary loading delay — Large sites or freshly connected domains can take some time to process.
- Browser or session issue — Cached data or an expired session can occasionally prevent content from loading.
🛠️ What to Try First
- Confirm a project and domain are active. Check that you have a project set up and a domain associated with it. If no project exists, you will need to create one before Content Genius tools can surface data.
- Check that your integrations are connected. From the top-right avatar, go to Settings → Integrations, and verify that any relevant third-party integrations are linked. Missing integrations can reduce the data Content Genius is able to show.
- Allow time for data to process. After connecting a new integration or setting up a project, wait a little while before returning to the Content section, as data may still be processing.
- Refresh your browser. Try a hard refresh or clear your browser cache, then reload the page.
- Try a different browser or incognito window. This rules out session or extension-related issues.
📋 When to Contact Support
If none of the above steps resolve the issue, a support agent will need to investigate your account directly. To help us resolve this as quickly as possible, please have the following ready when you reach out:
- Your project name and the domain you are working with
- The specific Content Genius feature or section where data is missing
- A description of any error message you are seeing (or a screenshot if possible)
- The approximate time you first noticed the issue
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.