This article explains what to do if you encounter upload or generation errors in Content Genius, including errors that prevent your image from being validated or processed. These errors can appear during image uploads or content generation workflows.
📍 Where to Find It
Open Content → Content Genius (What are we writing today?) in your Search Atlas account. The error will appear in the editor when an image fails to process during generation or upload.
🛠️ Step-by-Step
- Note the exact error message you are seeing. Error messages vary and the specific wording will help our team identify the cause quickly. Copy or screenshot the full error text before attempting any other steps.
- Try re-uploading the image. Close the editor, return to Content Genius, and attempt the upload again. Transient errors sometimes resolve on a second attempt.
- Try a different browser. If the error persists, test in a second browser (e.g., Chrome or Firefox) to rule out a browser-specific conflict.
- Clear your browser cache and retry. A stale browser session can occasionally cause upload or generation failures. Clear your cache, refresh the page, and attempt the upload once more.
- If you are uploading via a URL, verify the image is publicly accessible. Paste the URL into a private/incognito browser window to confirm the image loads without requiring a login. If it does not load, download the image to your device and upload the file directly instead.
✅ Before Contacting Support
If the error continues after following the steps above, please have the following information ready so our team can investigate as quickly as possible:
- The exact error message text or a screenshot
- The image file name or URL you were attempting to upload
- The name of the Content Genius project or document where the error occurred
- The approximate date and time the error appeared
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.