📋 Overview
Your Content Planner quota resets on a monthly basis, tied to your billing cycle — not necessarily the exact moment a payment is processed. If your quota does not appear to have reset after a successful payment, this article explains why that may happen and what steps to take.
🔄 How the Monthly Quota Reset Works
Regardless of whether you are on a monthly or annual plan, your Content Planner quota is designed to reset every month on your designated quota reset date. This date is separate from your annual renewal date (if applicable) and should be visible in your billing dashboard.
- Monthly plan customers: Your quota resets on the same date each month when your billing renews successfully.
- Annual plan customers: Your quota still resets monthly. The date shown in the platform should reflect your monthly quota reset date, not your annual renewal date. If you see your annual renewal date listed as the quota reset date, this may be a display error — your quota should still reset monthly in practice.
🔍 Where to Check Your Quota Reset Date
- Log in to Search Atlas.
- Click your account menu and navigate to Billing → Plans & Top-ups.
- Look for the text "All recurring quotas reset on your next billing date". This should show your upcoming monthly reset date.
If the date displayed does not match what you expect — for example, if it shows your annual renewal date instead of a monthly date — this is a known display issue that has been flagged and addressed. Your actual quota resets should still occur monthly.
📍 How to Check Your Content Planner Usage
- In the left sidebar, go to Content.
- Select Content Planner.
- Your current usage and remaining quota will be displayed at the top of the page.
⚠️ Common Reasons Your Quota May Not Have Reset
- Payment processing delay: If your billing payment was delayed or required a retry, the quota reset may be held until the payment is fully confirmed.
- Billing renewal not charged: In some cases, a renewal charge may not have processed correctly, which prevents the quota from resetting. Check your billing page to confirm the payment status.
- Display lag: Occasionally, the platform UI may take a short time to reflect the updated quota after a reset. Try refreshing the page or logging out and back in.
- Annual plan display issue: If you are on an annual plan and the billing page showed your annual renewal date as the quota reset date, this was a known front-end display issue. Your monthly resets should still apply — check your actual Content Planner usage to confirm.
✅ Steps to Take If Your Quota Has Not Reset
- Go to your Billing page and confirm your most recent payment was successfully charged.
- Navigate to Content → Content Planner in the left sidebar and check your current quota balance.
- Refresh the page or log out and log back in to rule out a display delay.
- If the quota still has not reset after confirming a successful payment, contact our support team immediately so we can investigate and manually trigger a reset if needed.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.