🔍 What Is Happening?
If your Content Genius workspace shows jobs stuck at a specific progress percentage and AI editing actions consistently time out, this is typically caused by a temporary outage or degraded performance from our upstream AI provider. During these periods, jobs that are mid-process can stall in the queue and will not automatically recover without intervention.
⚠️ How to Recognise This Issue
- One or more jobs in your Content Genius workspace are frozen at the same progress percentage for an extended period.
- AI editing actions fail or time out every time you attempt them.
- The issue affects multiple jobs simultaneously rather than a single document.
- The problem began around a specific date or time, suggesting an external trigger rather than a user error.
🚀 Steps to Resolve Stalled Jobs
- Confirm the jobs are genuinely stalled. Open your Content Genius workspace and check whether the affected jobs have shown any progress recently. If the percentage has not changed after an extended wait, the jobs are stalled.
- Do not create duplicate jobs. Avoid re-submitting the same content for the same AI actions while the original jobs are still queued. Duplicate jobs can compound queue congestion once the provider recovers.
- Wait for automatic provider recovery. In most cases, once our AI provider resolves the outage, the queue processes automatically. Allow some time after a confirmed recovery before taking further action.
- Attempt a manual retry. If jobs remain stuck after provider recovery, open the affected document in Content Genius and re-trigger the timed-out action. The stalled job will be superseded by the new request.
- Contact support if needed. If you have a large number of stalled jobs and manual retries are not practical, contact our team directly so we can clear the stalled queue entries on the back end and restart processing for you. When reaching out, please have the following ready: your workspace/project name, the names or URLs of the affected documents, and the approximate time the issue started.
💡 Tips to Prevent Future Timeouts
- Run AI editing actions in smaller batches. Submitting fewer jobs at a time reduces the impact of any single provider disruption.
- Check platform status before bulk submissions. If you plan to process a large volume of documents, verify that Content Genius is responding normally by running a quick test on one document first.
- Allow jobs to complete before chaining actions. Start a second AI action only after the first action has reached 100% and confirmed completion.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.