📌 Overview
Content Genius connects to your WordPress site so you can publish and update content directly from Search Atlas. Sometimes the platform shows conflicting connection statuses for the same site. For example, WordPress may appear as Connected inside Content Genius but show as Not Connected in CMS Connectors (Integrations), found via Avatar → Settings → CMS Connectors. This article explains why that happens and walks you through resolving it.
🧩 Why Statuses Can Conflict
Content Genius and Brand Vault each verify your WordPress connection in slightly different ways. A status mismatch almost always points to a connection that is partially set up rather than fully broken. The most common causes are:
- Separate connection records: A site connected directly inside Content Genius may not yet be linked in CMS Connectors (Integrations) under Avatar → Settings, where your central integrations are stored.
- Expired or revoked credentials: An application password or API token may have expired, been regenerated, or been removed in WordPress.
- Plugin status changed: The Search Atlas WordPress plugin may have been deactivated, updated, or reinstalled. After a plugin update, synced media such as images can occasionally be affected, so it is worth confirming content still renders correctly.
- Cached status: One area of the platform may be displaying an older, cached result that has not refreshed.
- URL mismatch: The site was added with a slightly different address (for example, with or without www, or using http instead of https).
✅ Confirm the Source of Truth
CMS Connectors (Integrations), accessed via Avatar → Settings → CMS Connectors, is the central location where your WordPress connection is stored and shared across tools. If CMS Connectors shows Not Connected, treat that as the status to fix first, even if Content Genius still appears connected. Resolving the connection there updates the status everywhere it is used.
🛠️ Step-by-Step Resolution
Follow these steps in order. Most mismatches are resolved within the first few steps.
- Refresh the platform. Reload the page or sign out and back in. This clears any cached status and often syncs the two areas automatically.
- Open CMS Connectors. Navigate to Avatar → Settings → CMS Connectors (Integrations), locate your WordPress site in the list, and check the current connection status.
- Verify the site URL. Confirm the address matches your live site exactly, including https and the correct www format. A small difference creates a separate, unverified record.
- Reconnect the site. If CMS Connectors (Integrations) shows Not Connected, select the option to reconnect or edit the connection, then re-enter your WordPress credentials or application password.
- Check the WordPress plugin. In your WordPress admin area, confirm the Search Atlas plugin is installed, activated, and updated to the latest version. If you recently updated the plugin, verify that synced content (especially images) still appears correctly.
- Regenerate credentials if needed. If reconnecting fails, create a new application password in WordPress and paste it into CMS Connectors (Integrations) via Avatar → Settings → CMS Connectors. Remove any old or unused credentials.
- Return to Content Genius. Once CMS Connectors (Integrations) shows Connected, reopen Content Genius and confirm the status now matches.
🔍 Verify the Connection Works
After both areas show Connected, run a quick test to confirm everything is working:
- Open a piece of content in Content Genius.
- Use the publish or push-to-WordPress option to send a draft.
- Check your WordPress drafts to confirm the content arrived.
- Confirm that images and other media in the draft rendered correctly, not just that the post itself arrived.
Content Genius performs an automatic post-publishing verification of articles pushed to WordPress, so a failed push is flagged rather than silently lost. If the draft appears in WordPress, your sync is fully restored and the statuses will remain aligned going forward.
💡 Tips to Prevent Future Mismatches
- Manage connections in CMS Connectors (Integrations). Adding and updating WordPress sites from Avatar → Settings → CMS Connectors keeps a single, consistent record across all tools.
- Keep the plugin updated. Enable automatic updates for the Search Atlas plugin so credentials and endpoints stay current, and run a quick test publish after each update to confirm content and images still sync correctly.
- Avoid duplicate site entries. Use one consistent URL format whenever you add or reconnect a site.
- Review credentials periodically. Replace application passwords before they expire to avoid sudden disconnections.
🆘 Still Seeing a Mismatch?
If the statuses still conflict after completing these steps, the connection may need a closer review. Before reaching out, note the site URL, the status shown in each area, and any error messages you see. This helps us resolve the issue faster. If you need further assistance, click the chat icon in the bottom-right corner of the platform and type "Human Teammate" to start a live chat with a member of our team.