This article covers AI content generation, NLP optimization, the AI brief, the content editor, and related publishing timelines.
⚠️ Error 1: AI generation spinner runs forever — no content appears
What's happening: The AI generation service is under high demand or your request timed out.
Steps to try:
- Wait up to 3 minutes — long-form content (2,000+ words) takes time.
- Refresh and try generating a shorter piece first (outline only) to test if the service is working.
- Simplify your prompt — contradictory or very complex instructions increase failure rate.
- Check your AI credit usage: Top-right corner (avatar) → Billing (Plans & Top-ups / Activity Log).
- Try again during off-peak hours if it consistently fails.
⚠️ Error 2: Generated content has broken formatting, placeholders, or truncated text
What's happening: The AI returned a malformed response, usually a one-off issue.
Steps to try:
- Click Regenerate — this resolves the issue in most cases.
- Reduce the target word count slightly — very high targets (4,000+ words) are more prone to truncation.
- If you see
#{{variable}}placeholders, go to More Features → Brand Vault and fill in all required fields. - Avoid pasting prompts with special characters — ", &, / can disrupt templates.
- Report persistent template issues to support with a screenshot.
📊 Error 3: NLP optimization scores never load
What's happening: NLP analysis requires a stable connection and a minimum content length to run.
Steps to try:
- Wait 90 seconds — NLP analysis is computed on demand and takes longer for large documents.
- Make sure your article has at least 200 words before expecting a score.
- Enter a target keyword — NLP scoring requires a primary keyword to score against.
- Save your content, then reopen the article to trigger a fresh analysis.
- Hard-refresh the page and reload the article.
🔄 Error 4: "Enrich with keywords" loads indefinitely
What's happening: The keyword enrichment service is temporarily slow or unavailable.
Steps to try:
- Wait 60 seconds — enrichment pulls from live keyword databases.
- Test if Keyword Research is working independently: Left Sidebar → Keyword Research.
- If Keyword Research also fails, wait 10 minutes and try again.
- Check monthly enrichment credits: Top-right corner (avatar) → Billing (Plans & Top-ups / Activity Log).
- Contact support if enrichment has failed for more than 2 hours.
🖼️ Error 5: Image upload fails
What's happening: The file is too large, the format isn't supported, or storage is full.
Steps to try:
- Confirm the file is under 10 MB.
- Use a supported format: JPEG, PNG, WebP, or GIF.
- Disable browser extensions (especially privacy tools) and try again.
🤖 Error 6: AI alt text suggestions don't generate
What's happening: Previously a known bug where the AI alt text suggestion engine returned no recommendations after clicking the suggest/auto-generate button. This was tracked internally under ticket SPE-613.
Status: ✅ Resolved — the fix has been fully merged and is live in production.
If you still encounter the issue:
- Hard-refresh the editor (Ctrl+Shift+R / Cmd+Shift+R) to load the latest build.
- Confirm the image is fully uploaded and visible before requesting alt text.
- Try a different image to rule out a corrupted file.
- Contact support and reference ticket SPE-613 if the problem persists.
🧩 Error 7: Saved content is missing or shows an old version
What's happening: Auto-save may have missed recent edits due to a dropped connection.
Steps to try:
- Check Version History in the article editor toolbar — earlier drafts are saved there.
- Search by article title: Left Sidebar → Content → Content Genius → Search.
- Check your trash or archive folder — articles can be accidentally archived.
🌐 Error 8: Page import fails — "URL could not be fetched" or URL returns a 500 error
What's happening: Some websites block our crawler with firewall rules or return 500 errors for automated requests. This error also appears during topical map and competitor analysis tasks if the Domain Knowledge Network (DKN) is unable to retrieve the target URL.
Steps to try:
- Confirm the URL is publicly accessible — open it in a private or incognito browser window to rule out login or session issues.
- If the page is behind a login or paywall, copy and paste the content manually into the editor instead of importing via URL.
- For Cloudflare-protected URLs, wait a few minutes and try again — challenge pages can temporarily block automated fetches.
- If you are seeing a "failed to create" error in the topical map or competitor analysis tools, this is related to the DKN task failing to fetch the domain — retry after a few minutes as the system will attempt the request again.
- Contact support via the chat widget if the import continues to fail after retrying, and include the URL so a human teammate can investigate further.
📰 Press Release Publishing Timeline
Press releases submitted through Search Atlas typically take 3–4 working weeks to be fully published across the distribution network. Please plan your campaigns and announcements with this lead time in mind.
If a press release has been in submission status for longer than 4 working weeks, contact support with the press release title and submission date for a status check.