Images Not Displaying in Content Genius
Some users have reported that images do not display correctly in articles generated by Content Genius. If you are experiencing this issue, there are several steps you can try yourself before reaching out to support.
Steps to Try First
- Refresh the page: A simple browser refresh can resolve temporary rendering issues. Press F5 or Ctrl+R (Cmd+R on Mac) and check whether the images load.
- Clear your browser cache: Cached data can sometimes prevent images from displaying correctly. Clear your browser cache and cookies, then reload the Content Genius article.
- Re-insert the image: In the Content Genius editor, remove the image block that is not displaying and re-add the image by uploading it again or re-inserting it from your image source.
- Check the image source URL: If the image is referenced from an external URL, confirm that the URL is still valid and publicly accessible. Broken or expired links will prevent images from rendering.
- Try a different browser: Test the article in a different browser to rule out a browser-specific issue.
- Check the published article: If images appear correctly in the editor but not in the published version (or vice versa), note which environment is affected, as this helps narrow down the cause.
If Images Still Do Not Display
If the steps above do not resolve the issue, our support team can investigate further. Before reaching out, please have the following ready:
- Project or article name: The exact name of the Content Genius article where images are not displaying.
- Description of what you see: What you observe where the image should appear.
- Which steps you already tried: The troubleshooting steps above that you have already attempted.
- When the issue started: The date and approximate time you first noticed images were missing.
- Screenshots: A capture of what the affected image area looks like in your editor or published article.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.