💡 Get Help Inside Content Genius Fast

Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🧭 What Is Content Genius?

Content Genius is Search Atlas's AI-powered content suite. It brings together several tools designed to help you plan, create, and optimise content — all from one place. You can access every tool by navigating to Left sidebar → Content inside the platform.

The suite includes the following tools:

  • SEO Content Assistant — Write and optimise content with real-time SEO guidance.
  • On-Page Audit — Identify on-page issues and get actionable fix recommendations.
  • Topical Maps — Build content clusters around core topics to strengthen topical authority.
  • Content Planner — Plan and schedule your content pipeline in one organised view.
  • Scholar — Research topics and find supporting data to enrich your content.
  • Meta Generator — Generate optimised title tags and meta descriptions at scale.
  • AI Content Templates — Use pre-built prompts to produce common content types quickly.

🚀 How to Get Started With Content Genius

  1. Log in to Search Atlas and locate Content in the left sidebar.
  2. Click Content to expand the section and see all available tools.
  3. Select the tool that matches your current task — for example, choose SEO Content Assistant to start writing optimised content.
  4. Follow the on-screen prompts inside each tool. Each tool includes inline guidance to walk you through the workflow.

🛠️ Common Issues and Quick Fixes

Before escalating to a support agent, try the steps below. Most issues are resolved without extra help.

  • Tool not loading or appearing blank: Refresh the page. If the issue persists, clear your browser cache and try again in a different browser.
  • AI output not generating: Check your internet connection, then click the generate button again. Avoid clicking multiple times rapidly, as this can interrupt the request.
  • Content score not updating: Scroll down to confirm the full content analysis has loaded. If it still does not update, refresh the page and re-open your document.
  • Can't find a specific tool: Make sure you are navigating to Left sidebar → Content and clicking to expand the section. All tools are listed there as sub-pages.
  • Unexpected results or low-quality output: Review your input. More specific keywords, target URLs, and detailed briefs consistently produce better AI output.

📊 Tips for Better Results in Content Genius

  • Enter a clear target keyword before generating any content — this anchors the AI's output to your SEO goal.
  • Use Topical Maps before writing to identify which subtopics and supporting pages to create, so your content strategy is well-structured from the start.
  • Run an On-Page Audit after publishing to catch any remaining optimisation gaps.
  • Use AI Content Templates for recurring content types to save time and maintain consistency across your output.

📋 When You Need to Escalate to Support

If you have tried the quick fixes above and the issue persists, a human agent can investigate further. To help us resolve your case as quickly as possible, please have the following ready before reaching out:

  • The name of the specific Content Genius tool you were using (e.g. SEO Content Assistant, On-Page Audit, Meta Generator).
  • A description of the exact issue — what you expected to happen and what happened instead.
  • The exact error message displayed, if any (copy and paste the full text).
  • The date and time when the issue occurred, including your time zone.
  • Your project name or URL if the issue is tied to a specific document or audit.
  • The browser and device you were using when the problem occurred.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.