Overview
Two common issues affect Content Genius users: generated content appearing in blog post style even when a landing page type is selected, and edits made inside Content Genius not reflecting on the live WordPress site after publishing or scheduling. If you are experiencing either of these problems, our support team can investigate your specific project and configuration to identify the cause and guide you to a resolution.
Why Does Content Genius Generate Blog-Style Content for Landing Pages?
If your Content Genius output looks like a blog post rather than a conversion-focused landing page, the exact cause depends on your account configuration and the current version of Content Genius. Please reach out to our team so we can review your setup and confirm the correct steps for your situation. When contacting support, please have the following ready:
- The project name or URL of the affected Content Genius document
- The content type you selected (e.g. landing page, service page, or other)
- The topic or brief text you entered
- A description of how the output differs from what you expected
- Any template or playbook name you used, if applicable
Why Don't My Edits Sync Back to WordPress After Publishing or Scheduling?
When content published or scheduled inside Content Genius does not appear updated on your live WordPress site, the cause may relate to your WordPress integration settings, page builder compatibility, or how the sync is triggered. These issues can vary depending on your specific WordPress setup and integration configuration.
To help our team investigate, please have the following information ready when you reach out:
- The name of the Content Genius project and the URL of the WordPress page or post affected
- Whether you used Publish or Schedule, and approximately when the action was taken
- Any error messages or unexpected behavior you observed
- Whether you use a page builder (such as Elementor or another tool) on the affected page
- The timestamp of the last sync attempt
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.