🔍 Overview
If images are not appearing in your blog post after using the AI Image Creator inside the Content Assistant, our support team can investigate your specific account and session to identify the cause. This article outlines the steps to take before contacting support so we can resolve the issue as quickly as possible.
✅ Before You Begin
Confirm the following before troubleshooting:
- You are working inside Left sidebar → Content → Content Genius (What are we writing today?).
- Your blog post is already open and saved.
- You have attempted image generation at least once and images did not appear in the editor.
🌐 Fix 1: Rule Out Browser-Specific Issues
Browser extensions or cache issues can sometimes interfere with content loading in the editor. Try the following steps:
- Clear your browser cache and cookies, then reload the page.
- Disable any browser extensions (particularly ad blockers or script blockers) and try generating images again.
- Try a different supported browser (for example, if you are using Brave or Safari, switch to Chrome) and repeat the image generation step.
- If images appear in the alternate browser, the issue is browser-specific. Re-enable extensions one at a time to identify the conflict.
🔄 Fix 2: Refresh and Retry
If browser switching does not resolve the issue, try the following:
- Save your blog post content.
- Fully close the tab and reopen your blog post in the Content Assistant.
- Attempt image generation again from the beginning.
- If images still do not appear, note exactly what steps you took and what you observed on screen.
📩 Contact Support
If images are still not populating after trying the steps above, please reach out to our support team via the in-app chat. Include the following details so we can investigate promptly:
- Your account email and workspace name.
- The URL of the blog post where images are not appearing.
- The browser and operating system you are using.
- A brief description of the steps you took and what happened (or did not happen) after attempting image generation.
Our team will review your account and session details to identify the root cause and get your images populating correctly.