We resolved an issue where completing payment during sign-up could cause your trial start to go unrecorded against your account. Your account and trial activity are now attributed correctly from the moment you complete registration.
🛠️ What Was Fixed
When new users signed up and started a trial, passing through the payment step could disconnect their session from their account. This meant the trial-start event was not reliably linked to the correct account, leading to inaccurate account data after sign-up. The payment step now correctly re-establishes your account identity before recording the trial start, so your account reflects your registration and trial activity accurately from day one.
📋 What to Expect
If you recently signed up and started a trial, your account activity should now appear correctly in the platform. No action is needed on your end — this fix applies automatically to all new sign-ups going forward. Existing accounts are not affected by this change.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.