🔍 Overview
Some customers encounter two related issues inside Content Genius: the Add Links feature appears greyed out or unavailable, and the Atlas Agent article generation tool fails repeatedly without completing. These issues are typically caused by a temporary platform-side outage or backend disruption — not by a configuration error on your end.
🚨 What Is Happening
When a platform-level outage affects Content Genius, article generation may fail to complete and the Add Links feature may become inaccessible as a result. Because Add Links depends on a fully generated article, any interruption to the generation process will keep that feature unavailable until the underlying issue is resolved.
In these situations, there are no customer-side steps that will reliably restore functionality. The fix must be applied on the backend by the Search Atlas team.
📋 What to Have Ready When You Contact Support
To help our team investigate and resolve the issue as quickly as possible, please have the following information ready before reaching out:
- The name of the project or document where the issue is occurring
- The exact error message you are seeing, if any
- The approximate date and time when the issue started
- A description of what happened — for example, whether generation started and then stopped, or never began at all
- Whether the Add Links feature is also affected
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.