🔍 Overview
Some customers have encountered errors in Website Studio related to downloading a project as an HTML file and editing menus or applying layout changes. This article explains what to do if you experience either of these issues.
📥 HTML Download Error
If you receive an error when attempting to download your Website Studio project as an HTML file, our team will need to investigate further on your behalf. When reaching out, please have the following ready so our team can investigate as quickly as possible:
- Your project name
- The exact error message you are seeing
🗂️ Menu and Navbar Changes Not Applying
If you are experiencing an error when editing menus or applying layout changes in Website Studio — such as changes appearing to save but not being reflected on your site — our team will need to look into this on your behalf. When reaching out, please have the following ready so our team can investigate as quickly as possible:
- Your project name
- The exact error message you are seeing
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.