💳 Understanding Billing After Challenge Purchases

🔍 Why Was I Charged After the Challenge?

When you purchase a Search Atlas challenge such as the Get to the Top of Google Challenge, the offer includes access to the Search Atlas platform for the duration of the challenge. At the end of the challenge period, your account automatically transitions to a monthly subscription to keep your tools, data, and progress uninterrupted.

This means a recurring monthly charge — typically $99/month — will apply unless you cancel before the billing date. This automatic renewal is noted in the purchase terms at checkout.

📋 What the Purchase Includes

• Full platform access for the duration of the challenge
• All SEO tools, keyword tracking, and reporting features
• Automatic continuation as a monthly subscriber when the challenge ends

⚠️ Why This Charge May Feel Unexpected

Many customers focus on the challenge itself and may not notice the subscription continuation terms during checkout. Here are the most common reasons customers are surprised by the charge:

• The billing date arrived shortly after the challenge ended
• The transition from a one-time challenge to a monthly plan was not clearly noted at the time of purchase
• A charge appeared on a card statement under an unfamiliar description

We understand this can feel unexpected. If this applies to you, our team is happy to review your account and discuss your options.

🛠️ How to Request a Refund

If you were charged and did not intend to continue with a monthly subscription, follow these steps to request a refund:

1. Log in to your Search Atlas account at app.searchatlas.com.
2. Open the chat widget in the bottom-right corner of the platform.
3. Type human teammate to be connected with a member of our team.
4. Share your account email, the date of the charge, and the amount charged.
5. Let the team member know you are requesting a refund for an unintended automatic renewal.

Our team will review your account history and respond as quickly as possible. Refund eligibility is assessed on a case-by-case basis and may depend on how recently the charge occurred and whether the subscription has been used during the billing period.

✅ How to Cancel to Avoid Future Charges

If you do not wish to continue your subscription, it is important to cancel before your next billing date to avoid being charged again. Here is how to cancel:

1. Log in to your Search Atlas account.
2. Click your avatar in the top-right corner to open the Account Menu.
3. Select Billing.
4. Click Cancel Subscription and follow the on-screen prompts to confirm.

Once cancelled, you will retain access to the platform until the end of the current paid period. You will not be charged again after cancellation is confirmed.

💡 Tips to Avoid Unexpected Charges in the Future

• Always review the billing terms on the checkout page before completing a purchase.
• Set a personal reminder a few days before any trial or challenge period ends.
• Check your Billing & Subscription settings after any promotional purchase to confirm your renewal date.
• Contact support proactively if you are unsure whether a plan auto-renews.

🤝 Still Need Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.