Overview
After reinstalling the OTTO plugin on WordPress, two issues can appear together: the OTTO pixel shows a red status despite being engaged, and you may need to locate where to enter your business's Knowledge Graph information in Search Atlas. This article explains what to check and how to get help resolving both.
Fix a Red OTTO Pixel Status
A red pixel status means the OTTO tracking code has not yet been detected on your site. Because the exact troubleshooting steps depend on your specific site setup, the most reliable path is to contact our support team directly so they can verify the pixel connection for your project.
Before reaching out, having the following information ready will speed up the resolution:
- The name of your Search Atlas project connected to the WordPress site
- The URL of the WordPress site where OTTO is installed
- Confirmation of whether the OTTO SEO plugin is showing as active in Plugins → Installed Plugins
- Any error messages or status indicators visible in your Search Atlas dashboard
- The approximate time you reinstalled or reactivated the plugin
What Is the Knowledge Graph?
The Knowledge Graph is where you store structured business information for your project — such as your business name, address, social profiles, and entity type. Search Atlas uses this data to power OTTO's on-page and schema recommendations, helping search engines understand who and what your business is.
Locating Knowledge Graph Settings
Knowledge Graph settings are managed inside Search Atlas at the project level, not inside the OTTO plugin on WordPress. The exact location of these settings within the platform may vary, and our support team can point you directly to the correct area for your account and project setup.
When contacting support, please have your project name ready so the team can guide you to the Knowledge Graph configuration area quickly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.