💡 When You Can Request a Refund
If your Search Atlas subscription renewed automatically and you have not used the service during the new billing cycle, you may be eligible for a refund of that charge. Every request is reviewed individually, but refunds are generally considered when all of the following are true:
- The charge occurred recently, within the current billing cycle (for example, an invoice billed today).
- You have not used Search Atlas since the charge, such as running campaigns, generating reports, or activating OTTO.
- Your account is in good standing, and the request comes from the account owner or an authorized user.
- You have your invoice ID ready (for example, #130835) so our team can locate the charge quickly.
🔍 How to Find Your Invoice ID
Before requesting a refund, locate the invoice for the charge you want refunded:
- Log in to Search Atlas.
- Open your account menu and go to Billing.
- Select Billing History or Invoices.
- Find the relevant invoice and copy its ID number.
Keeping this ID handy speeds up your request and helps our team review it without back-and-forth.
🛠️ How to Request a Refund
All refund requests are handled by our support team through the in-platform chat. Here is how to submit one:
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a member of our team.
- Share your invoice ID, account email, and a short note explaining that the charge was not used.
- Our teammate will confirm account activity, review eligibility, and walk you through the next steps.
Requests are typically reviewed within one to two business days. If your refund is approved, it is issued to the original payment method and usually appears within five to ten business days, depending on your bank or card provider.
📊 What We Check During a Review
To keep the process fair for everyone, our team verifies account activity since the charge date. Usage that may affect eligibility includes:
- Running or editing SEO campaigns after the renewal date.
- Activating or using OTTO SEO during the new cycle.
- Generating reports, site audits, or keyword research data.
- Sharing account access or using API connections during the period.
If little or no activity is found, refunds for the unused cycle are commonly approved. Requests involving partial usage are assessed case by case, and our team will always explain the outcome clearly so you know exactly what to expect.
🚀 How to Prevent Future Unwanted Charges
The easiest refund is the one you never need to request. To avoid surprise renewals:
- Cancel before your renewal date. Subscriptions renew automatically, so cancel at least one day before your next billing date.
- Check your billing schedule. Your upcoming billing date and plan details are shown on the Billing page.
- Consider a downgrade. A lower-cost plan may fit your needs better than a full cancellation.
- Set a reminder. Add a calendar reminder a few days before renewal so you have time to decide.
Canceling stops future charges only. Your access remains active until the end of the cycle you have already paid for, so you keep the value of that period.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.