Troubleshooting: Keyword Tool Errors & Quota

🔍 Find Saved Keyword Lists

🔎 Why your list may not appear A saved keyword list can exist in your Search Atlas account but not appear immediately in Keyword Researcher. This may happen after returning from keyword search results, changing pages, or when the list is associated with a different site or client. The Atlas agent may still find the list because it can access saved data directly, while the Keyword Researcher page is displaying an incomplete or outdated list view. 🧭 Open the saved lists correctly 1. Open Keywords from the left sidebar. 2. Select Keyword Magic or open Keyword Researcher at /research/keyword-researcher. 3. Refresh the page, then look for your saved keyword list. 4. If you previously opened search results, return to the main Keyword Researcher page before checking the saved lists again. ⚙️ Check the list and site context - Confirm that you are using the correct Search Atlas workspace, client, and site. - Check whether the list was saved with keywords. Empty lists may not be saved successfully. - Look for similar list names. Saved lists may not clearly show the associated client or site. - Verify that you have the required workspace permissions to view the list. 🔄 Refresh the list view If the page shows No keyword lists found, refresh the browser page and reopen Keyword Researcher from the left sidebar. Avoid relying only on the browser Back button after viewing keyword results, as the saved-list view may not reload correctly. 🛠️ If the list is still missing 1. Note the exact list name, workspace, client, site, and approximate creation date. 2. Confirm whether the Atlas agent can locate the list. 3. Do not create a duplicate list until the original has been checked. 4. Capture a screenshot of the empty state or any error message. If the Atlas agent can find the list but Keyword Researcher cannot display it, the saved data may still be available while the page view needs investigation. If a list shows a data error but metrics appear below it, record that behavior as well. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⏳ Keyword List Upload Processing Delay Explained

Why Your Keyword List May Still Be Loading After uploading a keyword list in Search Atlas, it is normal to see a processing delay before your data appears. This is not an error — the platform is actively working to retrieve and calculate metrics for every keyword you submitted. The larger your list, the more time this takes. What to Do While You Wait If your keyword list is still loading after you uploaded it, try the following steps: 1. Wait a few minutes, then refresh the page to check whether processing has completed. 2. Do not re-upload the same list. Uploading duplicates will not speed up processing and may create duplicate lists in your account. 3. If the list still does not appear after an extended wait, check that your file was correctly formatted before uploading. Common issues include unsupported file types, extra columns or headers, and special characters within the keyword list. 4. If the formatting looks correct and the list still has not loaded, please reach out to our support team for investigation. When to Escalate If your keyword list has not finished processing after a significant wait and your file appears to be correctly formatted, there may be a platform-side issue that requires investigation. When contacting support, please have the following ready: - The name of the keyword list you uploaded - The approximate time you uploaded it - A description of any error message or status you see on screen - A copy of the file you attempted to upload, if possible If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⏱️ Keyword List Upload Processing Times and SLAs

🔍 Overview When you upload a keyword list in Search Atlas, the platform queues and processes your file in the background. Processing is not always instant — depending on list size and current system load, it can take anywhere from a few minutes to several hours. This article explains expected processing times, what can cause delays, and what to do if your list has not loaded after more than a day or two. 📋 Where to Find Your Uploaded Keyword Lists You can view and manage your uploaded keyword lists in two locations depending on the tool you are using: - Rank Tracker: Left sidebar → Keywords → Rank Tracker - Keyword Researcher: Left sidebar → Keywords Navigate to the relevant tool and look for your list in the keyword list panel. If it is still processing, you will see a loading indicator or a Processing status next to the list name. ⏳ Expected Processing Times by List Size Processing time depends primarily on the number of keywords in your uploaded file. Use the table below as a general guide: - Up to 500 keywords: Typically ready within 5–15 minutes - 500–2,000 keywords: Typically ready within 15–60 minutes - 2,000–10,000 keywords: Typically ready within 1–4 hours - 10,000+ keywords: May take up to 24 hours depending on system load These are standard estimates under normal system conditions. Actual times may vary. ⚠️ Factors That Can Affect Processing Time Several factors may cause your upload to take longer than the estimates above: - High system load: During peak usage periods, processing queues may be longer than usual. - File formatting issues: Uploads with inconsistent formatting, extra columns, or unsupported characters may take longer to parse. - Large batch uploads: If multiple large lists are uploaded at the same time, each will be queued sequentially. - Duplicate keywords: A high volume of duplicate entries can increase processing time as the system deduplicates the list. ✅ What to Do While You Wait While your keyword list is processing, you can continue using other areas of Search Atlas without interruption. You do not need to stay on the page — the processing continues in the background. When the list is ready, it will appear automatically the next time you open the relevant tool. To confirm the upload was received correctly, check the following: 1. Navigate to the tool where you uploaded the list (Rank Tracker or Keyword Researcher). 2. Look for your list name in the keyword list panel. 3. If a Processing or Pending status is visible, the upload was received and is in the queue. 4. If no entry appears at all, the upload may not have completed — try uploading the file again. 🚨 When to Escalate: The 48-Hour Rule In the vast majority of cases, keyword list uploads — regardless of size — complete within 24 hours. If your list has been in a Processing or Pending state for more than more than a day or two, this is outside the expected service level and should be escalated to the support team. Before escalating, please have the following information ready: - The name of the keyword list you uploaded - The approximate number of keywords in the file - The date and time you uploaded the file - The tool you used (Rank Tracker or Keyword Researcher) - A screenshot of the current status if one is visible If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Google Search Console Connected but Keyword Tool Shows Required Error

🧭 Overview If the keyword optimization tool displays a "Google Search Console is required" error even though your GSC account appears connected, the issue may relate to how the connection was established, a sync delay, or a permission gap in your GSC account. Because the specific steps to resolve this depend on your account configuration, our support team will need to review your setup directly. 📋 What to Prepare Before Contacting Support To help our team diagnose and resolve this as quickly as possible, please have the following information ready when you reach out: - Your project name in Search Atlas and the domain it is associated with. - The exact error message displayed in the keyword optimization tool (a screenshot is especially helpful). - When the error first appeared — for example, whether it started immediately after connecting GSC, after a reconnection, or after a recent account change. - The Google account email you used to connect Google Search Console to Search Atlas. - Whether you manage multiple GSC properties under that Google account, and if so, which property you intended to use. ⚠️ Why This Requires Agent Review This type of error can stem from several backend factors — including how Search Atlas validates the GSC connection, the permission level of the connected Google account, or a data sync issue on your specific account. There is no single self-serve fix that applies to all cases, and attempting to disconnect and reconnect GSC without guidance could extend any existing sync delay. Our support team can inspect your connection status directly and apply the correct resolution for your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Fix Keyword Magic Tool Stalling on Search

🧭 Overview If the Keyword Magic Tool displays a spinning icon and never loads results, you are not alone. This is a known issue that can occur when a keyword search returns no data from our index, when a report gets stuck in a loading state, or when a temporary system error interrupts the search. The steps below will help you resolve the issue in most cases. ⚡ Quick Fixes to Try First 1. Refresh the page. Press F5 (Windows) or Cmd + R (Mac) to reload. A temporary glitch is sometimes the only cause. 2. Clear your browser cache. Cached data can conflict with updated tool behaviour. Clear your cache, then reopen the tool. 3. Try a different browser. Open the platform in Chrome, Firefox, or Edge to rule out a browser-specific issue. 4. Disable browser extensions. Ad blockers and script blockers can interfere with search requests. Temporarily disable them and search again. 5. Check your internet connection. A slow or unstable connection can cause requests to time out before results load. 🗺️ How to Navigate to the Keyword Magic Tool Make sure you are using the correct location in the platform before searching. 1. In the left sidebar, click Keywords. 2. Select Keyword Magic from the sub-menu. 3. Enter your keyword in the search bar and press Enter. 💡 Why This Happens There are a few known reasons the Keyword Magic Tool can stall: - Zero results in the index. Some keywords return no data from our search index. When this happens, the tool may spin indefinitely instead of displaying an empty results message. Our engineering team has addressed this in a recent fix, but very niche or newly trending keywords may still be affected. - Report stuck in a loading state. Occasionally a report gets locked in a loading state due to a caching or processing error. Refreshing the page or starting a new search usually clears this. - Slow keyword list load. Large keyword lists with many entries can take longer to process. Give the tool up to 60 seconds before assuming it has stalled, then refresh if nothing appears. 🔄 Step-by-Step Troubleshooting 1. Navigate to Keywords → Keyword Magic in the left sidebar. 2. Try searching for a different, broader keyword to confirm whether the issue is specific to one term. If a broader term loads fine, the original keyword may simply have no data in our index yet. 3. If all searches stall, open the platform in an incognito or private window to eliminate cached data and extensions. 4. If the issue persists in incognito mode, wait 10–15 minutes and try again. Occasional infrastructure load can cause temporary slowdowns. 5. If searches are still stalling after waiting, note the exact keyword you searched and the time the issue occurred — this information will help our support team investigate quickly. ✅ When Results Load Slowly but Eventually If results do appear after a long wait, this is likely related to list processing speed rather than a full stall. Our team has made improvements to reduce load times for large keyword lists. If slow loading is impacting your workflow regularly, please report it so our team can investigate your specific account. 🛠️ Still Not Working? If you have followed all the steps above and the Keyword Magic Tool is still stalling, our support team can investigate your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes Incognito window steps with specific keyboard shortcuts: Chrome: Ctrl+Shift+N (Win) / Cmd+Shift+N (Mac); Firefox/Edge: Ctrl+Shift+P (Win) / Cmd+Shift+P (Mac). Also: detailed cache-clear steps (All time, Cookies+Cached files, close/reopen browser).

🔍 Fix Keyword Magic Tool Spinning and Stalling

🧭 Overview If the Keyword Magic Tool displays a spinning icon and never returns results after you enter a keyword, the issue is almost always caused by cached browser data interfering with the tool. No backend outage or rate-limiting error is involved. Follow the steps below in order — most customers are unblocked after the first two steps. 📍 How to Reach the Keyword Magic Tool In the left sidebar, navigate to Keywords → Keyword Magic. The tool opens in the main panel where you can enter a seed keyword and run a search. 🛠️ Step 1 — Clear Your Browser Cache and Cookies Stale cached data is the most common cause of stalled searches in the Keyword Magic Tool. Clear your cache and cookies, then try your search again. 1. Open your browser settings (usually found in the top-right menu). 2. Navigate to Privacy and Security → Clear Browsing Data (Chrome) or the equivalent in your browser. 3. Select Cookies and other site data and Cached images and files. 4. Set the time range to All time. 5. Click Clear data and wait for the process to finish. 6. Close and reopen the browser, then log back into Search Atlas. 7. Go to Keywords → Keyword Magic and run your keyword search again. 🕵️ Step 2 — Retry in an Incognito or Private Window An incognito window loads the platform without any cached data, cookies, or browser extensions. This is the fastest way to confirm whether your browser environment is causing the stall. 1. Open a new incognito or private window: - Chrome: Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac). - Firefox / Edge: Press Ctrl + Shift + P (Windows) or Cmd + Shift + P (Mac). 2. Go to app.searchatlas.com and log in. 3. Navigate to Keywords → Keyword Magic and repeat your search. If the search loads correctly in incognito, the issue is confirmed to be browser-related. Completing Step 1 in your main browser should resolve it permanently. 🔌 Step 3 — Disable Browser Extensions Ad blockers, VPN extensions, and privacy tools can block requests made by the Keyword Magic Tool and cause it to stall silently. 1. Open your browser's extensions or add-ons manager. 2. Temporarily disable all extensions. 3. Reload Search Atlas and test the Keyword Magic Tool again. 4. If the search works, re-enable your extensions one at a time to identify which one is causing the conflict. 🌐 Step 4 — Try a Different Browser If the tool still stalls after completing the steps above, open Search Atlas in a different browser entirely. Search Atlas is fully supported on the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge. Testing in an alternative browser helps confirm whether the issue is specific to your primary browser's configuration. ✅ Step 5 — Confirm Your Search Input Before escalating, double-check the following in the Keyword Magic Tool: - Your seed keyword does not contain special characters or extra spaces. - You have selected a valid target country or language in the tool's filter settings. - You are not applying filter combinations that return zero results — try clearing all filters and searching with just the seed keyword first. ❓ When to Contact Support If you have worked through all five steps above and the Keyword Magic Tool is still stalling with no error message, our support team will investigate further. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Keyword Magic Tool Stuck Loading or Timing Out

🔍 What This Article Covers Some users experience the Keyword Magic Tool spinning indefinitely or timing out — especially when searching longer, multi-word seed phrases. This article explains why this happens, what was fixed, and what to do if you still encounter the issue. ⚠️ What the Problem Looks Like - You enter a multi-word seed phrase (for example, a three- to five-word phrase) and click Search. - The tool shows a loading spinner that never resolves. - No keyword variations or results appear, even after waiting several minutes. - The issue persists across browsers and after clearing your cache. 🛠️ What Was Causing It Our engineering team identified and resolved several underlying issues that caused this behaviour: - Zero-result queries were never cached. When a seed phrase returned no results from the search index, the tool would spin indefinitely instead of displaying an empty state. - Performance bottlenecks in keyword list loading. Missing database indexes, redundant queries, and full-list reprocessing caused slow or stalled responses under certain conditions. - Unhandled exceptions for specific keyword searches. Certain keyword patterns triggered errors that prevented results from loading at all. All of these issues have been resolved and the fixes are live in production. ✅ Steps to Try If You Are Still Seeing the Issue 1. Refresh the page and try your search again. Now that the fix is live, most searches that previously timed out should complete successfully. 2. Try a slightly different version of your seed phrase. If a very specific multi-word phrase still produces no results, try shortening it by one or two words to confirm the tool is responding correctly. 3. Clear your browser cache. Cached data from before the fix can occasionally interfere. Clear your cache, reload the platform, and repeat your search. 4. Try a different browser or an incognito window. This rules out browser-specific issues or extensions that may interfere with loading. 5. Navigate away and return. Go to a different section of the platform, then return to Left sidebar → Keywords → Keyword Magic and run your search again. 📋 When Results Are Empty vs. When the Tool Is Broken After the fix, if a seed phrase genuinely has no keyword data available, the tool will now return an empty result state rather than spinning indefinitely. An empty result is not a bug — it means the phrase has no matching keyword variations in the database. Try a broader or shorter seed phrase in that case. 💬 Still Experiencing the Issue? If the Keyword Magic Tool is still spinning or timing out after following the steps above, please let us know so our team can investigate further. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Fix Keyword Research API Quota Mismatch

🧭 Overview If your keyword research API returns a quota_exceeded error with a limit of 0, but your dashboard shows thousands of lookups remaining, your account may have experienced a temporary quota sync issue. This is a known platform behaviour that can occur when the quota system fails to write correctly. In most cases, the fix is quick and does not require a plan change. ⚠️ What Causes This A mismatch between your API-reported quota and your dashboard quota can happen when a background quota sync fails. Your actual entitlement remains intact on the account — the API simply reads an incorrect value at that moment. A recent engineering fix addressed a root cause of this type of failure, but transient sync issues can still occur. 🛠️ Steps to Resolve 1. Confirm your quota is genuinely available. Open the platform and check your keyword research usage. Navigate to the relevant section of your dashboard to verify that lookups are shown as available for your plan. 2. Wait 2–5 minutes, then retry your API call. Quota sync issues are often self-correcting within a short window. Re-send the same API request that returned quota_exceeded and check whether it succeeds. 3. Clear any cached API credentials or tokens on your end. If your integration caches authentication tokens or quota state locally, clear that cache and reinitialise the connection before retrying. 4. Retry the API call a second time. In the confirmed case underlying this article, the API began working correctly as soon as the customer tried again after the account was reviewed. No configuration change was required — the quota state corrected itself. ✅ Confirming the Fix A successful API response — returning keyword data rather than a quota_exceeded error — confirms that the quota is now syncing correctly. Your remaining lookups should continue to decrement as expected from that point forward. 📋 Additional Notes - This issue affects the keyword research API specifically and is not related to other Search Atlas API endpoints. - Your plan entitlement and purchased quota are not lost during a sync failure — the lookups are preserved on your account. - If you use CSV upload for keyword research and notice that a lookup was consumed but returned no data, this is a separate known issue. Contact support so the team can review and restore the affected quota. 💬 Still Seeing the Error? If retrying does not resolve the quota_exceeded error and your dashboard continues to show available lookups, a member of our team can review your account and manually trigger a quota correction. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Exporting SERP Features from Keywords Table

📋 What This Article Covers The Keywords table in Site Explorer includes two columns that many users want to export: Position (your ranking position) and SERP Features (which special result types appear for each keyword). This article explains how to export those columns and addresses a known issue some users encounter when filtering by SERP feature. 📤 How to Export Position and SERP Features Columns To export your Keywords table data — including Position and SERP Features — follow these steps: 1. Navigate to the Keywords table within Site Explorer for the site you are analyzing. 2. Ensure that both the Position and SERP Features columns are visible in the table. If they are hidden, their data will not appear in the export. 3. Use the table's export option to download your data. 4. Confirm the export to download your file. The downloaded file will include every visible column, so double-check your column settings before exporting if something is missing. ⚠️ Known Issue: SERP Feature Filter Returns No Results Some users report that when they apply the SERP Feature filter in the Keywords table, no matching keywords appear — even when SERP features are clearly visible in the table. Our engineering team is aware of this bug and has a fix in active development. Until the fix ships, the SERP Features column still displays correctly and can be exported. The issue only affects the filter, not the underlying data. 🛠️ Workaround: Sort Instead of Filter If you need a quick list of keywords tied to specific SERP features, use this approach while the filter bug is resolved: 1. Make sure the SERP Features column is visible in the table. 2. Sort the table by the SERP Features column to group similar feature types together. 3. Scan or copy the grouped results manually, or export the full table and filter within your spreadsheet application (Excel, Google Sheets, etc.). This gives you the same information the filter would provide, just with one extra step in your spreadsheet tool. 🔄 Status of the Fix The SERP feature filter bug is tracked as an in-development ticket and our team is actively working on the filter logic. We recommend keeping an eye on product update announcements for confirmation once the fix is live. 💬 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Fix Disappearing Keywords, OTTO Quota & Billing Issues

🔍 Overview This article covers three related issues that some Search Atlas customers have experienced: keywords disappearing shortly after being added by city, the OTTO site quota displaying an incorrect count even after purchasing top-ups, and an unexpected charge appearing on your account instead of the plan amount you intended. Follow the steps below to understand what causes each issue and how to resolve it quickly. 📍 Keywords Disappearing After City Targeting If you add keywords filtered by city and they vanish approximately one hour later, this is most commonly caused by one of the following: - Session sync delay: The platform may not have saved the city-level targeting before your session refreshed. Always confirm changes are saved before navigating away. - Filter state reset: Active city filters can reset if the browser tab is idle for an extended period. Re-applying the filter after a refresh may not re-save the underlying keyword set. - Quota limit reached: If your keyword tracking quota is full, newly added keywords may appear temporarily and then be dropped automatically. To check and resolve this issue: 1. Go to the left sidebar and select Keywords (URL: /research/keyword-researcher). 2. Confirm your current tracked keyword count against your plan's limit. If you are at or near the limit, remove unused keywords before adding new city-targeted ones. 3. Re-add your city-targeted keywords, then refresh the page after 60 seconds to confirm they have been saved correctly. 4. If keywords continue to disappear after confirming you have available quota, escalate via the chat widget (see the support section below). ⚙️ OTTO Site Quota Displaying Incorrectly After purchasing an OTTO site quota top-up, the platform may still display the previous (lower) quota count. This is a known display sync issue and does not necessarily mean your top-up was not applied. To verify and fix your OTTO quota display: 1. Go to the left sidebar and select OTTO SEO, then open SEO Automation inside it (URL: /seo-automation-v3). 2. Hard-refresh your browser (Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac) to force the platform to reload your current entitlements. 3. Check the site quota counter again. In most cases, a hard refresh will sync the correct number. 4. If the count is still wrong after refreshing, log out of Search Atlas completely, wait 2–3 minutes, then log back in and recheck. 5. If the quota remains incorrect after these steps, contact support so a teammate can manually verify the top-up was applied to your account and correct the displayed value. Important: Do not purchase a second top-up before confirming with support. Purchasing a duplicate top-up to work around a display bug may result in an additional charge without adding extra quota beyond what you already paid for. 💳 Unexpected or Incorrect Billing Charge If you were charged an amount you did not expect — for example, a charge of $513 when you intended to purchase a $99 plan — this can happen in the following scenarios: - Add-on or top-up selected unintentionally: During checkout, additional add-ons (such as OTTO site top-ups, keyword tracking expansions, or content credits) may have been included alongside the base plan. - Annual plan selected instead of monthly: Selecting an annual billing cycle at checkout will charge the full annual amount immediately rather than a monthly instalment. - Multiple charges triggered: Rapidly clicking the checkout or upgrade button more than once can occasionally trigger duplicate transactions. Steps to take immediately if you see an unexpected charge: 1. Do not attempt to cancel or downgrade your plan yourself, as this may forfeit refund eligibility or affect your active campaign data. 2. Take a screenshot of the charge as it appears on your bank or card statement, including the date, amount, and merchant name. 3. Contact Search Atlas support immediately via the chat widget (details below) and provide the charge amount, the date it appeared, and the plan you intended to purchase. 4. A teammate will review your billing history, confirm what was charged, and process a refund for any amount that was not authorised or intended. Refund processing time: Once a refund is approved by the Search Atlas billing team, it typically appears on your statement within 5–10 business days, depending on your card issuer. 💬 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix 'Quota Exhausted' Despite Available Search Quota

What Is Happening? You may see a Quota Exhausted error when attempting to search for keywords, even though your account still shows remaining quota. This is a known issue that can occur when an account has been deactivated — either accidentally or unexpectedly. When the account is in a deactivated state, the platform blocks quota usage entirely, making it appear as though all quota has been consumed when it has not. How to Check If Your Account Is Deactivated To confirm whether account deactivation is the cause of your issue, check the status of your account in your account settings. If your account has been deactivated, reactivating it should resolve the error. How to Reactivate Your Account If you find that your account is deactivated, locate the account status options within your account settings and reactivate the account from there. Once the account is reactivated, return to your keyword search and try again. In confirmed cases, reactivating the account immediately resolved the Quota Exhausted error and restored full access to remaining keyword search quota. Why Does This Happen? Account deactivation can sometimes occur accidentally — for example, if a team member or admin unintentionally triggers the deactivation setting. When an account enters a deactivated state, the platform treats all quota as unavailable, which produces the misleading Quota Exhausted error even when quota remains. Reactivating the account restores normal quota behaviour. Still Seeing the Error After Reactivating? If you have reactivated the account but the Quota Exhausted error persists, the issue may require a manual review by our team. Please reach out to our support team for further assistance.

⚠️ Keyword Magic Tool Spinning Indefinitely on Certain Searches

We are aware of an issue in the Keyword Magic Tool where searching certain keywords causes a permanent loading spinner instead of showing a no-results message. A fix is currently awaiting release. 🔍 What's Happening When you search a keyword that has no data in the Search Atlas index, the Keyword Magic Tool enters an indefinite loading state. The spinner does not resolve and no "no results" message appears — the tool looks stuck or frozen for that search. This only affects keywords with zero indexed results. Searches for keywords that do have indexed data continue to work normally. ⚠️ Known Impact This bug may cause incorrect credit/quota deductions during failed searches. If you have lost credits due to this issue, contact Support for a quota review and potential reset. 🛠️ Workaround Steps Because the issue is triggered only when a keyword returns zero indexed results, searching a related term that has data resolves normally. If the spinner is already active, refresh the page first, then try one of the following: 1. Shorten your phrase — search individual words instead of a full multi-word query. 2. Use a synonym or closely related term (for example, running shoes instead of jogging footwear). 3. Remove qualifiers such as location names, brand names, or modifiers and search the broader topic first. There is no way to force-resolve the spinner for a specific zero-result keyword without navigating away or refreshing the page. Example keywords reported: medicaid work requirements software. Any zero-result keyword may trigger this state. 📡 Engineering Status Our engineering team has completed the fix and it is currently awaiting release. Once deployed, the Keyword Magic Tool will properly recognize zero-result states and display the appropriate no-results message. We will update this article once the fix is live. 📞 When to Contact Support The workaround above covers most cases. Reach out to our support team if: - Broader or modified keyword variations also spin indefinitely — this may indicate a separate issue. - The spinner occurs on keywords that previously returned results. - You need to confirm whether a specific keyword is expected to have data in the index before escalating to your team. - You have consumed quota or credits on failed searches due to this issue — please contact Support with your account details and we will review your quota consumption and provide a reset if warranted. 🎯 Our team is actively working to restore the expected no-results state in the Keyword Magic Tool — we appreciate your patience and will update this article as soon as the fix is deployed.

⚠️ Keyword Research — "Show" Button in the Search Intent Column Returns an Error

Clicking the individual Show button next to a keyword in the Search Intent column triggers a "Something went wrong" error and no data loads. This is a known bug — the bulk Show Search Intent button is fully functional and returns the same data. A fix is built and awaiting production deployment. 🛠️ Workaround: Use the Bulk Show Search Intent Button Select one or more keywords, then click Show Search Intent in the toolbar — it loads the same data at the same detail level as the individual button. 1. Open Keyword Research in Search Atlas. 2. Check the checkbox next to each keyword you want search intent data for. To select all at once, use the header checkbox. 3. Click Show Search Intent in the list view toolbar. 4. Search intent data loads successfully for all selected keywords. To review intent for a single keyword, select just that one keyword before clicking Show Search Intent — it works identically to the individual button. If the bulk button also returns an error, contact our support team so we can investigate your specific account. 🔍 What's Happening The issue is isolated to the per-row Show button in the Search Intent column. The bulk Show Search Intent button uses a separate endpoint and is not affected. This bug affects all plans that include Search Intent access equally — it is not a quota cap or plan-level limitation. If your plan normally includes Search Intent, you are impacted regardless of workspace type or usage tier. Common symptoms reported by affected users: - "I click Show next to a keyword and it just says 'Something went wrong' — it used to work fine." - "None of my keywords are loading search intent. Is the tool down?" - "I've tried refreshing and clearing cache but the Show button keeps erroring out on every keyword." 📡 Engineering Status The engineering team identified and resolved this issue internally. The fix is staged and awaiting production deployment — no action is required on your end. This error is not a billing or account-level restriction. It affects all accounts equally and is unrelated to plan type or usage limits. 📞 When to Contact Support The bulk Show Search Intent workaround resolves this for the vast majority of users. Open a support conversation if: - The bulk Show Search Intent button also returns an error - Search intent data loads but appears incomplete or incorrect - You are unable to select keywords or the toolbar button does not appear 🎯 Use the bulk Show Search Intent button for uninterrupted access to your search intent data. This article will be updated once the fix is confirmed in production — contact our support team if the workaround doesn't fully cover your workflow.