🔍 Check your account access
If you paid recently but cannot see your accounts, first confirm that you signed in with the email address used for payment. If you belong to a team, open the avatar menu in the top-right corner and select Team Members to confirm your membership and role.
💳 Review your payment
Open the avatar menu, select Billing, and review the Invoices tab. Confirm that the payment appears and check whether the invoice shows an active plan or service.
🔄 Request access help or a refund
If your payment is visible but your accounts are still unavailable, or if you no longer want the service, contact our team through the platform. Include the payment date, invoice details, and the email address on the account. Do not share full payment card details.
Refund eligibility and processing depend on the payment and subscription status. Our team can investigate the access issue and explain the available refund options. Requesting a refund does not always immediately deactivate access, so ask the team to confirm both actions.
⏱️ What happens next
- The team verifies your account and payment.
- They check why your accounts are not visible.
- They explain whether a refund is available and how it will be processed.
- They confirm any access or subscription changes.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.