🔍 Overview
If you have already deactivated a team member but cannot find an option to permanently delete their account, you are not alone. Currently, the Search Atlas platform allows account admins to deactivate users directly, but the option to fully delete a deactivated user is not available through the user interface. Permanent deletion must be handled by the Search Atlas support team on the backend.
⚙️ What You Can Do in the Platform
Before contacting support, confirm that the user has already been deactivated. Here is how to check:
- Navigate to the Team Members section of your account settings.
- Locate the user you want to remove and confirm their status shows as deactivated. If they are still active, use the available action to deactivate them first.
Once the user is deactivated, you will not see a delete option on this page — this is expected behaviour at this time. Proceed to the next step to request full removal.
🛠️ How to Request Permanent Deletion
Because permanent deletion is performed by our backend team, you will need to contact support directly. Follow these steps:
- Reach out to the Search Atlas support team through the support chat in the platform.
- Provide the email address of the deactivated user you want permanently deleted.
- Confirm that the user has already been deactivated in your account.
- Our team will escalate the request to the specialised backend team, who will perform the deletion.
- Once the deletion is complete, you will receive confirmation. Check your Team Members section to verify the user no longer appears.
💡 What to Expect
- Deletion is performed on the backend and is not instant — allow some time for the change to be processed and reflected in your account.
- After deletion, the user will no longer appear in your Team Members list.
- Permanent deletion cannot be undone. Make sure you want to fully remove the user before submitting the request.
❓ Frequently Asked Questions
Why is there no delete button in the platform?
The ability to permanently delete a deactivated user is not yet available through the Search Atlas interface. This is a known limitation, and our engineering team is actively working on improvements to user management.
Can a deactivated user still access the platform?
A deactivated user should not have active access to the platform. Our team has made backend improvements to ensure deactivated users are properly restricted. If you believe a deactivated user is still able to log in or take actions, please report this through the support chat immediately.
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