🚀 Getting Started

🔗 Access the Search Atlas Knowledge Base

🌐 The Correct Knowledge Base URL The official Search Atlas Knowledge Base is located at: https://help.searchatlas.com/en/ If you have bookmarked or been directed to any other URL — such as https://intercom.help/search-atlas/en/collections/10864692-knowledge-base — that link is outdated and will return a page doesn't exist error. Please update your bookmark to the address above. 🔍 What You Can Find in the Knowledge Base The Search Atlas help center covers all major features and workflows, including: - Getting started guides and account setup - Content tools: Blog Writer, Content Genius, and more - SEO research: Site Auditor, Keyword Researcher, and Rank Tracker - Authority tools: Cloud Stacks, URL Indexer, QUEST LLM Visibility, Campaigns, Inbox, and Sent - Billing, team management, and integrations 🛠️ Troubleshooting Access Problems If you are still unable to reach the knowledge base after using the correct URL, try the following steps: 1. Clear your browser cache and cookies, then reload the page. 2. Try a different browser (Chrome, Firefox, or Edge are recommended). 3. Disable browser extensions such as ad blockers or privacy tools that may interfere with page loading. 4. Check your internet connection and confirm other websites load normally. 5. Try opening the link in a private or incognito window to rule out cached data issues. If none of the steps above resolve the issue, the help center may be temporarily unavailable. Wait a few minutes and try again. 💡 Tips for Finding Articles Quickly Once you are on the knowledge base at https://help.searchatlas.com/en/: - Use the search bar at the top of the page to enter keywords related to your question. - Browse by category to explore articles grouped by feature area. - Check the Getting Started section if you are new to the platform. 🤝 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🗺️ New Dashboard Access and Feature Rollout Eligibility

🔍 Why You May Not See the SEO Metrics Dashboard If you spotted the SEO Metrics Dashboard in a screenshot, webinar, or social post but cannot find it in your own account, you are not missing a setting — the feature may simply not be available to your account yet. This is normal. Search Atlas rolls out new dashboards and features in stages, and access depends on your subscription plan and account configuration. This article explains what to check if the SEO Metrics Dashboard is not visible in your account, and what information to have ready if you need to escalate. 📋 How Search Atlas Stages New Feature Rollouts New dashboards and major features are released gradually rather than all at once. This staged approach means: - Early access may be given to specific plan tiers or account types before a wider release. - Screenshots and previews shared publicly may reflect a version of the platform that has not yet reached all accounts. - Rollout timing varies — a feature visible to one user today may reach your account within days or weeks. If you see the SEO Metrics Dashboard in promotional material but not in your account, the most likely explanation is that your account has not yet been included in the current rollout wave. ✅ Steps to Troubleshoot SEO Metrics Dashboard Visibility Work through the following checks in order before escalating: 1. Verify your subscription plan. Navigate to your account settings and review which plan you are currently on. Higher-tier plans typically receive new features earlier than entry-level plans. 2. Confirm you are logged into the correct account. If you manage multiple workspaces or have been invited to a client account, make sure you are inside the workspace where the feature is expected. 3. Look for the SEO Metrics Dashboard in your main navigation. Check all sections of your account navigation for any newly added dashboard entries, as new dashboards may appear in different areas depending on your account configuration. 4. Clear your browser cache and reload. Occasionally a new item appears in the platform but is not rendered until your browser fetches a fresh version of the page. Hard-refresh with Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). 5. Try a different browser or incognito window. This rules out browser extensions or cached data hiding new interface elements. ⚠️ What Is Unlikely to Be the Cause A missing dashboard is almost never caused by White Label settings. White Label controls how the platform appears to your clients but does not restrict which features are available in your own account. If you have checked all of the steps above and the SEO Metrics Dashboard is still not visible, the issue is most likely related to your account's rollout eligibility rather than a configuration error on your end. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔗 Link Laboratory and Search Atlas Account Setup

🧩 What Is Link Laboratory? Link Laboratory is a publisher marketplace accessible within Search Atlas that allows you to discover and purchase link placements. It is associated with Publication.media and can be accessed from within the Search Atlas dashboard. Link Laboratory functions as a connected service within Search Atlas. Understanding how the two relate will help you decide which access method suits your workflow. 🔐 Do You Need a Separate Login? It depends on how you plan to use Link Laboratory: - Accessing through Search Atlas: You may be able to use Link Laboratory from within the Search Atlas dashboard without a separate Publication.media login. You can browse and place orders through the integrated interface. - Accessing Publication.media directly: If you want to log in to Publication.media at its own website, you may need a separate Publication.media account and login. Contact our support team to confirm the exact requirements for your account. 🔄 Are the Two Accounts Linked? Whether a Search Atlas account and a Publication.media account are linked or synced depends on your specific account configuration. Creating a Search Atlas account may not automatically create a Publication.media account. If you need direct Publication.media access, contact our support team to clarify the steps required for your situation. 🗺️ How to Access Link Laboratory Inside Search Atlas 1. Log in to your Search Atlas account. 2. Navigate to the Link Laboratory section within the Search Atlas dashboard. If you are unsure where to find it, use the dashboard's search or navigation menu to locate the Link Laboratory or link-building area. 3. From there, you can browse publishers and manage link placements. If you cannot locate Link Laboratory within your dashboard, contact support to confirm access and whether any additional setup is required for your account. ⚖️ When to Use Each Access Method - Use Search Atlas dashboard if you want to research publishers, place orders, and manage link-building campaigns as part of your regular SEO workflow. - Use Publication.media directly if you require access to features or settings outside the integrated dashboard view. Contact support to confirm what is available through each access method for your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔗 Streamlined Connector Setup and Team Creation

Content Genius now features a redesigned connector experience that brings scope and permission management, a guided connect wizard, and team creation together into a single unified flow, making setup faster and less error-prone. ✨ What's New Three core improvements have been made to the connector setup experience: - Unified Scope and Permission UX: All scope and permission selections are now consolidated into one clear interface, eliminating the need to navigate across multiple screens during connector configuration. - Connect Wizard: A new step-by-step wizard guides you through the entire connector setup process, reducing friction and helping ensure nothing is missed. - Inline Team Creation: You can now create a new team directly within the connection flow, so you no longer need to leave the setup process to complete team configuration separately. 🛠️ How to Use It 1. Navigate to the connector settings via the left sidebar → Local → GBP Projects. 2. Click Connect GBP Account to launch the new connect wizard. 3. Review and configure your scope and permission settings in the unified interface presented by the wizard. 4. When prompted, choose to create a new team or select an existing one — all without leaving the wizard. 5. Complete the remaining steps and click Finish to finalize your connection. 📋 What to Expect - Scope and permission selections are now presented in a single consolidated view for a clearer, faster setup experience. - The connect wizard sequences each required step, removing the need to jump between pages or settings areas. - Team creation is fully embedded in the setup flow, streamlining onboarding for new connections. - Existing connections and previously configured permissions are not affected by this update. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔒 Login Blocked by Payment Processing Screen

🔍 What Is This Issue? Some customers find themselves unable to log in after a payment attempt. Instead of reaching the dashboard, they are stuck on a screen showing a message similar to "We're still processing your payment" or "Please wait". The page does not load further, and the account remains inaccessible. This happens when a payment session does not complete correctly — for example, if the connection between our platform and the payment processor is interrupted mid-checkout. Your account can end up in a suspended state even if you attempted to pay. ⚠️ Why This Happens This issue is caused by a payment processing loop where: - A payment was initiated but did not successfully complete or was not confirmed by our system. - The platform continued waiting for payment confirmation that never arrived. - As a result, the account was placed in a locked or past-due state, blocking dashboard access entirely. Our engineering team has addressed several related causes of this bug, but if your account is currently stuck, you will need our billing team to manually clear the session and reactivate your account. 🛠️ How to Resolve This Because this issue involves a payment session that failed at the system level, it cannot be resolved by refreshing the page, clearing your browser cache, or logging out and back in. Before reaching out to our team, please try the following self-service steps — they may resolve the issue without any manual intervention: 1. Wait 15–30 minutes and try logging in again — in some cases, the payment processor confirmation is delayed. If the payment did go through, your account may automatically unlock once our system receives the confirmation. 2. Check your email inbox for a payment receipt or failure notice — if you received a payment receipt from our billing system, your payment was processed. If you received a failure notice, your card was not charged and you can safely attempt payment again once your account is accessible. If you received neither, proceed to the next step. 3. Do not attempt multiple new payments — making additional payment attempts while your account is stuck may create further complications. Wait until the existing session is cleared before trying again. 4. Check your card or bank statement — confirm whether a charge actually went through. If no charge appears and your account remains locked after 30 minutes, the session needs to be manually cleared by our billing team. 5. Contact our support team — if the steps above have not resolved the issue, this requires manual intervention from our billing team. Reach out via the support contact options available on our website or login page. 6. Share your account email address — our team will use this to locate your account, verify your payment history, and confirm which session is causing the block. 7. Our billing team will manually process or clear the payment — once our team has reviewed your account, they will either manually process the outstanding payment or clear the stuck session, whichever is appropriate. No action is required from you during this step. 8. Log in once you receive confirmation — after the billing team completes the manual resolution, you will be able to log in and access your dashboard normally. ✅ After Your Account Is Reactivated Once you have regained access, it is a good idea to verify your billing details are up to date to prevent this from happening again. You can review your payment method and subscription status inside your account's billing settings. If you are unsure where to find these, ask our support team to point you in the right direction.