🔍 Overview
If your company has changed its email domain (for example, from @olddomain.com to @newdomain.com), you may find that your original paid Search Atlas account is tied to the old email address and your new email has created a separate, empty account. This article explains what happens in this situation and how our team can resolve it for you.
⚠️ What Causes This Issue
Search Atlas accounts are linked to a specific email address. When a company rebrands or changes its email domain, employees often sign up with a new email address before realising their paid plan is still attached to the old one. This results in two separate accounts:
- The original account — holds your paid plan, history, and data, but is tied to an inaccessible old email address.
- The new account — created with your current email address, but is empty with no active subscription.
✅ How the Migration Works
Our support team can transfer your paid subscription plan from the old account to your new account. Here is what you need to know before reaching out:
- Your subscription plan will be migrated to your new account so you regain access to all your features without losing your paid tier.
- Your payment method cannot be transferred for security reasons. After the migration is complete, you will need to add a new payment method to your new account so your subscription continues uninterrupted.
📋 What to Prepare Before Contacting Support
To help our team process your migration as quickly as possible, have the following information ready:
- Your old email address (the one tied to the original paid account).
- Your new email address (the one you are currently using to log in).
- The name of your company or account, if applicable.
💬 How to Request Your Migration
To get started, use the chat widget on this page to contact our support team directly. Share your old and new email addresses, and our team will migrate your paid subscription plan to your new account. Once the migration is confirmed, log in with your new email address and add a new payment method to your account so your subscription continues uninterrupted. Most migrations are completed promptly once the required details are received.