🔍 Overview
If your account shows all seats as used and you need to invite a new team member, simply deactivating an existing member may not always release the seat. This article explains what to try first and how to get the seat fully removed so you can add someone new.
⚙️ Step 1: Check Your Current Team Members
- Click your avatar in the top-right corner of the platform.
- Select Team Members from the menu.
- Review the list of members and confirm which account you want to remove.
🚫 Step 2: Deactivate the Team Member
- In the Team Members section, locate the member you want to remove.
- Use the available action to Deactivate that member.
- After deactivating, check whether your used seat count has decreased (for example, from 3/3 to 2/3).
Important: In some cases, deactivating a member does not immediately free the seat. This is a known issue that requires additional action from our team.
💡 Step 3: If the Seat Is Still Showing as Used
If your seat count does not update after deactivating the member, this means the account needs to be fully removed by our admin team — deactivation alone is not enough in these situations.
You will need to contact our support team with the following information ready:
- The email address of the team member you want removed
- Your account email or username so we can verify your identity
- Confirmation that you want the member fully removed (not just deactivated)
Our team will escalate the request to the appropriate admin team, who can remove the member and release the seat on your behalf.
✅ What to Expect After the Seat Is Released
Once the member is fully removed by our team, your seat count will update and you will be able to invite a new team member straight away from the Team Members section.
💬 Contact Support
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.