🧩 What This Article Covers
If you see an error saying you have reached your LLM Visibility project limit — even though your account appears to have available quota — the most common cause is a user permission issue, not a quota issue. This article explains what causes the error and how your account admin can resolve it.
⚠️ Why This Error Happens
Search Atlas enforces role-based permissions on all project actions. If your user seat is set to Viewer, you have read-only access to the platform. This means you cannot activate, create, or modify projects — including LLM Visibility tracking — regardless of how much quota your account has available.
When a Viewer attempts to activate LLM Visibility, the system may surface a quota or limit error instead of a clear permissions message. This can make it appear as though the account has run out of LLM Visibility project slots, when in reality the action is simply blocked by your access level.
✅ How to Resolve the Issue
To fix this, your account administrator must update your user role. Viewers cannot make this change themselves — only an admin can adjust team member permissions.
- Ask your account admin to log in to Search Atlas.
- Have them navigate to the account settings area and locate the section where team members and user roles are managed.
- The admin should locate your user account in the list.
- The admin should change your role from Viewer to a role that includes project activation permissions (such as Editor or Admin, depending on what your plan supports).
- Save the changes.
- Once your role has been updated, log out and log back in to your account.
- Navigate to the LLM Visibility section of the platform and attempt to activate LLM Visibility for your project again.
💡 How to Check Your Current Role
If you are unsure what role your user seat currently has, ask your account admin to check the team members area in your account settings. Your role will be displayed next to your name or email address. Only users with a role above Viewer can perform activation actions on projects.
👤 Who Is the Account Admin?
The account admin is typically the person who originally created the Search Atlas account or the person who invited you to join the workspace. If you are not sure who the admin is, check any invitation emails you received when you were added to the account — the sender is usually the admin.
🔄 After Permissions Are Updated
Once your role has been changed to an appropriate access level, you should be able to activate LLM Visibility tracking for your project without encountering the limit error. If the error persists after your role has been updated, it is possible that your account has genuinely reached its LLM Visibility project quota for your current plan, in which case you can either purchase additional project slots as a quota top-up or upgrade your plan.