🔍 Overview

If your email is linked to someone else's Search Atlas account and you need your own independent account — along with an OTTO project transferred to it — this article walks you through what to expect and how to get it done quickly.

Because account separation and OTTO project migrations involve backend changes by our team, this process cannot be completed entirely through the platform UI. However, understanding the steps will help you move through it efficiently.

⚙️ Step 1: Request Removal from the Shared Account

You cannot remove yourself from another user's account on your own — this requires action from our support team. To get started:

1. Open the chat widget in the bottom-right corner of the platform.
2. Type human teammate to connect with a member of our team.
3. Let the agent know that your email address is currently associated with another user's account and that you need to be removed from it.
4. Provide your email address and, if possible, the account owner's email or domain so the team can locate the correct account.

Our team will process the removal from the shared account on your behalf. You do not need to take any action inside the platform for this step.

🆕 Step 2: Create Your Own Search Atlas Account

Once your email has been removed from the shared account, our support team will enable account creation for your email address. After that:

1. Go to the Search Atlas sign-up page.
2. Register using your email address.
3. If you do not receive a confirmation or encounter any issues during sign-up, return to the chat and let the agent know — they can confirm that your email has been cleared and is ready for registration.

Do not attempt to create a new account before the removal from the previous account has been confirmed, as this may cause a conflict.

🚀 Step 3: Request Your OTTO Project Migration

After your new account is active, our team can migrate your existing OTTO project — including all associated data — from the old account to your new one. This is a backend operation handled by our specialists.

1. Open the chat widget and type human teammate.

2. Tell the agent you need an OTTO project migrated to your new account.

3. Provide the following details:

   • The domain of the OTTO project you want transferred (for example, yoursite.com)
   • The email address of the old account the project currently lives under
   • The email address of your new account where it should be moved

4. Our team will log a formal migration request and process the transfer.

Important: Do not make changes to the OTTO project in the old account while the migration is in progress. Wait for confirmation from the support team before taking any action on the project in either account.

✅ Step 4: Confirm the Migration Was Successful

Once our team confirms the migration is complete, log in to your new account and navigate to Left sidebar → OTTO SEO → Overview to verify that your OTTO project appears and is active.

If the project does not appear or you notice any issues with the domain after migration, let the support team know right away so they can investigate.

💡 Tips to Avoid Issues

• Complete the steps in order — account removal first, then new account creation, then project migration.
• Use a single email address throughout the process to avoid confusion.
• Keep a note of both the old account's email and the domain of the OTTO project before reaching out to support.
• Do not create a duplicate OTTO project for the same domain in your new account before the migration is confirmed — this can cause conflicts.

🛠️ Need Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.