📋 Issue Summary
When you invited a team member and they accepted the invitation, they were redirected to a Choose a Plan payment page instead of being added to your team. This happened even though your account had available seats.
✅ Root Cause
Our engineering team identified a bug in the invitation flow. The system was not correctly passing the inviter's customer ID during the verification step, which caused invited users to be treated as new customers instead of team members.
🚀 Resolution Status
The fix has been deployed to production and is now live. Invited team members will be added directly to your team without being prompted to choose a plan.
🔍 What to Do Next
- Send a new invitation to the team member from your account.
- Ask the team member to accept the invitation link.
- Confirm they are added to your team and can access the platform.
If you had previously sent invitations that were not accepted, resend them so the recipients go through the corrected flow.
🛠️ Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.