🔐 Why a paid login can look missing
If you already paid and cannot see your account, the charge may be tied to a different email than the one you are using now. Each email is its own account. The last charge is registered on the email used for that payment, not on a second login.
🛠️ How to open the account that was paid
When this happens, support matches the last charge to the email on that payment. That email is a separate account. Signing in with it shows the previous information. You can do the same:
- Check the email address on your payment receipt or the message that confirmed the charge.
- Log out of the account you are using now. Open the profile menu and choose Logout.
- On the login page, log in with the email that was used for the payment.
- Open that account. Your previous information is stored there.
💡 If you use more than one email
- Try each email you may have used when you signed up or paid.
- Do not create a new account with another address. A new login will not include the paid account.
- Use the email registered on the charge, even if you usually sign in with a different address.
💬 If you still cannot get in
If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.
Share any alternate emails you may have used so the last charge can be matched to the registered account.