🔍 Overview
If the Add Member button on your Team Members page appears greyed out and unclickable, this is a known issue that requires investigation by our support team. This article explains what to expect and how to escalate efficiently.
⚙️ What Is Happening
In some cases, the button to invite a new team member becomes disabled or unresponsive even when you believe your account should allow it. The root cause is not always visible to the user and may require a backend check to identify and resolve.
🛠️ How to Escalate
Because this issue is resolved through a backend action by our team, please reach out to support and have the following information ready:
- Your account email address — the one associated with your Search Atlas account.
- The email address you are trying to invite — so our team can check whether a pending or duplicate invitation exists.
- Your current role on the account — for example, whether you are listed as Admin or Viewer.
- A brief description of what you see — including whether the button is completely greyed out, shows an error on hover, or produces any other visible message.
Our team will investigate the account state, check seat availability, role permissions, subscription status, and any pending invitations, then apply the appropriate fix on the backend.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.