📋 Overview
Your main account email address is used for billing, login, and all platform communications. Because this change must be applied across multiple systems simultaneously, it cannot be completed self-serve — you must contact the Search Atlas support team to make the update on your behalf.
🛠️ How to Request an Email Address Change
- Prepare your request. Have both your current account email address and the new email address you want to use ready before contacting support.
- Verify your identity. The support team will ask you to confirm details tied to your account before making any changes. This is a required security step.
- Wait for confirmation. Once your identity is verified, the team will update your email address across billing, your account profile, and contact records. You will receive confirmation when the change is complete.
🔑 What to Do If You Cannot Log In After the Change
After your email is updated, your saved password may no longer work with the new email address. If you experience a login mismatch, follow these steps:
- Go to the Search Atlas login page.
- Select the option to reset your password.
- Check the inbox of your new email address for the password reset link.
- Follow the link to set a new password and complete your login.
This resolves the mismatch and restores full access to your account.
❓ Frequently Asked Questions
- Can I change my email address myself in the platform settings? No. Main account email changes must be processed by the support team to ensure your billing, login, and contact records all stay in sync.
- Will my subscription or billing history be affected? No. Your subscription and billing history remain intact after the email update.
- How long does the change take? In most cases, the update is completed during the same support conversation once your identity is confirmed.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Additional Notes
Self-service path: add new email as a Team Member (avatar > Team Members), accept invite, confirm access, then remove old email. Requires at least one open seat. Complete the invite acceptance BEFORE removing the old email to avoid losing access.