## **📋 Overview**

Your main account email address is used for billing, login, and all platform communications. Because this change must be applied across multiple systems simultaneously, it cannot be completed self-serve — you must contact the Search Atlas support team to make the update on your behalf.

## **🛠️ How to Request an Email Address Change**

1. **Prepare your request.** Have both your current account email address and the new email address you want to use ready before contacting support.
2. **Verify your identity.** The support team will ask you to confirm details tied to your account before making any changes. This is a required security step.
3. **Wait for confirmation.** Once your identity is verified, the team will update your email address across billing, your account profile, and contact records. You will receive confirmation when the change is complete.

## **🔑 What to Do If You Cannot Log In After the Change**

After your email is updated, your saved password may no longer work with the new email address. If you experience a login mismatch, follow these steps:

1. Go to the Search Atlas login page.
2. Select the option to reset your password.
3. Check the inbox of your **new email address** for the password reset link.
4. Follow the link to set a new password and complete your login.

This resolves the mismatch and restores full access to your account.

## **❓ Frequently Asked Questions**

- **Can I change my email address myself in the platform settings?** No. Main account email changes must be processed by the support team to ensure your billing, login, and contact records all stay in sync.
- **Will my subscription or billing history be affected?** No. Your subscription and billing history remain intact after the email update.
- **How long does the change take?** In most cases, the update is completed during the same support conversation once your identity is confirmed.

## **💬 Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

## **Additional Notes**

Self-service path: add new email as a Team Member (avatar > Team Members), accept invite, confirm access, then remove old email. Requires at least one open seat. Complete the invite acceptance BEFORE removing the old email to avoid losing access.