This article helps you change an existing team member's role from Viewer to Admin in Search Atlas. If you've tried editing a user's role and the option appeared greyed out, was missing, or the change didn't save, the steps below walk you through the exact location and process — plus how to confirm the change took effect.
📍 Where to Find It
Team member role management is found by navigating to your account menu in the top-right corner of the platform (your avatar), then selecting Team Members. This opens the team management page at /settings?active_section=team, where you can view all current members and their assigned roles.
🛠️ Step-by-Step
- Click your avatar or account icon in the top-right corner of the Search Atlas platform.
- Select Team Members from the dropdown menu. You will be taken to the Team Members settings page.
- Locate the team member whose role you want to change. Each user row displays their name, email, and current role.
- Look for the role selector or action button next to that member's name. The available role actions listed for each member are: Viewer and Admin.
- Click Admin to assign the admin role to that team member. If the option appears unclickable or is missing, see the note below.
Important: Only existing admins can change another user's role. If you do not see the role options, confirm that your own account holds admin-level access. If you are an admin and the option is still unavailable — for example, the button is greyed out or produces no response — this may indicate a permissions issue that requires our support team to resolve directly.
✅ How to Confirm It Worked
After clicking Admin, confirm the change was applied by checking the following:
- The team member's role label in the Team Members list should now display Admin instead of Member.
- Ask the team member to log out and log back in, then verify they can access admin-only areas such as billing or team management settings.
- Refresh the Team Members page yourself and confirm the role still shows Admin — this rules out a display glitch where the UI updated temporarily but the change did not save.
If the role reverts to Member after refreshing, or the team member still cannot access admin features after logging back in, the change did not persist and will need to be investigated by our support team.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.