This article explains how to promote an existing team member to Admin in your Search Atlas organization. If you've tried editing a member's role and found the option unavailable or unresponsive, the steps below cover the confirmed location, the correct action sequence, and how to verify the change took effect.
📍 Where to Find It
Team member role management is located in your account settings:
- Click your avatar in the top-right corner of the platform.
- Select Team Members from the dropdown menu. This opens the Team Members page at /settings?active_section=team.
🛠️ Step-by-Step
- Click your avatar in the top-right corner and select Team Members.
- Locate the team member you want to promote in the list. If she does not appear, confirm she has already accepted her invitation to your organization — only active members can be edited.
- Find the role control next to her name. You will see options labeled Member and Admin.
- Select Admin to change her role. The selection should register immediately — there is typically no separate Save button for this action.
- If the role control appears greyed out or clicking it has no effect, check that your own account holds the Admin role, as only Admins can promote other members. If you are listed as a Member yourself, you will need an existing Admin in your organization to complete this step on your behalf.
✅ How to Confirm It Worked
After selecting the Admin role, confirm the change took effect by checking the following:
- The label displayed next to the team member's name in the Team Members list should now read Admin rather than Member.
- Ask the team member to log out and log back in to Search Atlas. After refreshing her session, she should have access to account-level settings — including the Team Members page itself — which are not visible to Members.
- If the label still shows Member after your selection, refresh the page and repeat the step. If the problem persists after a second attempt, the role control may be restricted by a plan or permission condition that requires support intervention.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.