🔍 Overview
When you publish a landing page in Search Atlas's Webstudio, connecting a custom domain and provisioning an SSL certificate requires coordination between your DNS provider and Webstudio's backend. If your site shows Not Secure, or if you are trying to host multiple landing pages under a single domain, this article explains what to expect and how to get the right help.
⚙️ What Happens During Domain and SSL Setup
After you enter a custom domain in Webstudio's Publish settings, Webstudio attempts to provision an SSL certificate automatically once your DNS records are pointed correctly. SSL provisioning is a backend process — it runs on Webstudio's infrastructure and is not something you can trigger manually from within the platform UI.
Common reasons a site may continue to display Not Secure include:
- DNS records that have not yet propagated to all nameservers.
- A mismatch between the domain entered in Webstudio and the domain configured at your DNS provider.
- DNS configuration issues that prevent the SSL provisioning process from completing successfully.
🛠️ What to Prepare Before Contacting Support
Because SSL provisioning and multi-domain configurations are resolved by our team on the backend, please have the following information ready when you reach out:
- Your Webstudio project name — so the team can locate your specific project.
- The exact custom domain you entered in Webstudio's Publish settings (e.g., landing.yourdomain.com).
- Your DNS provider or domain registrar name (e.g., Cloudflare, GoDaddy, Namecheap).
- A screenshot or description of the error — for example, the exact browser warning or the status shown in Webstudio after publishing.
- How long ago you made the DNS changes — DNS propagation takes time, and this helps the team assess whether provisioning is still in progress or has stalled.
- Whether you are trying to connect multiple landing pages to one domain, and if so, how many pages and what the intended URL structure is.
ℹ️ What to Expect
Our team will review your project's domain and SSL status on the backend and work with you to resolve the configuration. You do not need to attempt further changes to your DNS or Webstudio settings before speaking with support, as additional edits during an active provisioning attempt may cause further delays.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.