If your Golden Loops benefit was accidentally added to the wrong account or you no longer have access to your original login email, you may need to transfer your access. Because Golden Loops is a premium VIP benefit, moving it between accounts requires our team to verify ownership on the backend.
⚠️ Why Transfers Require Backend Intervention
Currently, there is no self-serve toggle to move Golden Loops or VIP benefits from one account to another. This security measure protects your purchase and prevents unauthorized transfers. If you are seeing an upgrade prompt on your new account, or if your original access link was deleted along with an old support thread, our team can easily fix this for you.
📋 Information Needed for a Transfer
To speed up the transfer process, please have the following details ready before reaching out:
- Old Account Email: The email address where the Golden Loops benefit is currently sitting.
- New Account Email: The email address where you want the benefit moved.
- Order or Billing ID: If available, this helps us quickly locate your purchase.
💬 How to Request Your Benefit Transfer
To initiate the transfer, you will need to connect with our support team. We will verify your accounts and manually migrate your Golden Loops access.
- Log into your active Search Atlas account.
- Look for the chat icon located in the bottom-right corner of the platform.
- Open the chat widget and provide your old and new account emails.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
🔄 Accessing Golden Loops After Transfer
Once the transfer is complete, you will be able to view your benefits directly within your Social projects. Navigate to the left sidebar, select Coworker, and click on Golden Loops to verify your access has been restored. You can also check your Pending Approvals and Calendar View to ensure everything is working correctly.