🔑 Choose the right access method
If you can still sign in, update access by adding the required email as a team member. If you cannot sign in, ask an existing Admin to add the email or contact our team through the in-platform chat widget.
👥 Add the new email as a team member
- Sign in to Search Atlas using an existing Admin account.
- Open the account menu from the avatar in the top-right corner.
- Select Team Members.
- Select Add member.
- Enter the email address that needs access, then assign the appropriate role: Member or Admin.
- Ask the recipient to accept the invitation and finish setting up their access.
For example, an Admin can invite bi@seabranchgroup.se from the Team Members page. The invitation must be accepted from that email address.
🔄 Restore access when the old email is unavailable
If the original account email can no longer receive messages, do not create a new Search Atlas account. A new account may not include your existing projects, settings, subscription, or team access.
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Instead, have an existing Admin add the replacement email as a team member. If no Admin can sign in, use the chat widget inside the platform so our team can review the account and help with the next steps.
🔒 Protect your account
- Only an existing Admin should add or change team access.
- Use an email address that your team controls and can access.
- Do not share passwords or verification codes in chat.
- After access is restored, review the Team Members page and deactivate outdated users.
💬 Need help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.