🔍 Overview
Rank Tracker typically refreshes keyword position data within 24 hours of setup. If your project has gone beyond that window with no data appearing, the root cause is often something that requires investigation on the backend side. This article explains what to check on your end and, importantly, what information to have ready so our team can resolve it quickly.
✅ Step 1: Confirm Your Basic Project Setup
Before escalating, do a quick check to make sure your project is configured correctly.
- Navigate to Keywords → Rank Tracker (Keyword Rank Tracker) from the left sidebar and locate the affected project.
- Confirm that at least one keyword is actively listed under the project.
- Verify that a target domain and search location are set for the project.
- Make sure the domain is entered without unnecessary subpaths (e.g., use ignitedispensary.com rather than ignitedispensary.com/home).
If the project appears correctly configured but still shows no data after 24 hours, the issue is likely backend in nature and will require our team to investigate.
⚠️ When to Escalate
If data has not populated after 24 hours despite a correctly configured project, this is a backend issue that our support or engineering team must resolve. Customer-side troubleshooting steps alone will not fix it.
When you reach out, please have the following ready so we can act immediately:
- Project name: The exact name of the Rank Tracker project affected.
- Target domain: The domain entered in the project (e.g., ignitedispensary.com).
- Keywords affected: A few example keywords that are showing no data.
- Search engine and country/location: The settings selected for the project.
- Timestamp: When the project was created or last modified, and how long it has been without data.
Having this information ready allows our team to locate your project and begin the backend investigation without delay.
🛠️ What Happens Next
Once our team receives your report, we will investigate the data pipeline for your project and take the necessary backend action to restore keyword data collection. You do not need to delete or recreate your project unless specifically instructed to do so.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.