🔍 Check the Keyword Research area
Open Left sidebar → Keywords → Keyword Research. Review the available lists and use Search or View to locate the list by name, keyword, or creation details.
📋 Review saved lists and history
In Keyword Research, open the Keyword lists tab and select Search List. If the list is not shown, open the History tab and use Search History to find the research session that created it. From a matching history entry, use Create List to save the results again if needed.
🏢 Confirm the correct workspace and project
A list may be saved under a different workspace, client, project, or site. Switch to each workspace you use, then repeat the search in Left sidebar → Keywords → Keyword Research → Keyword lists. Also check that you are viewing the same site or project selected when the research was performed.
🔄 Check loading and persistence
- Refresh the Keyword Research page.
- Confirm that the correct workspace and project are selected.
- Search using part of the list name rather than the full name.
- Check the History tab for the original research activity.
- If you imported the list, confirm that the import completed successfully and that the file contained valid keywords.
📊 Verify quota usage
Quota usage depends on the feature used. Review the relevant usage or quota indicator in the platform and compare it with the action time, workspace, and project.
For Rank Tracker, usage can be multiplied by the number of SERP pages tracked. Deep tracking may therefore use more quota units per keyword than expected. A 40-point deduction cannot be confirmed from the list name alone; it requires the feature, account, workspace, project, and usage details.
🧾 Prepare details for verification
If the list remains missing or the quota amount looks incorrect, record the list name, approximate creation time, workspace, client or site, feature used, number of keywords, tracking depth, and the quota amount shown before and after the action. This information helps verify whether the list was saved and how usage was calculated.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.