Troubleshooting: Rank Tracker Issues

📊 Keyword Rank Tracker Quota Exhaustion Troubleshooting Guide

🛠️ Fix Report Builder Keyword Rank Tracker Errors

🔍 What Is This Error? When you open or download a Full Report in Report Builder, you may see an error related to the Keyword Rank Tracker (KRT) section. This typically appears as an infinite loading state or an explicit error message where your tracked keyword data should appear. The most common cause is that the Rank Tracker connection linked to your report has been disabled or disconnected. Report Builder relies on an active, linked KRT project to pull keyword ranking data. If that connection is broken, the KRT section of your report cannot load. ⚠️ Common Symptoms - The KRT section of your Full Report is stuck on a loading spinner. - An error message appears instead of keyword ranking data. - The rest of the report loads correctly, but keyword data is missing. - Downloading the report produces an incomplete or errored file. 🔎 How to Diagnose the Problem 1. In the left sidebar, navigate to Keywords → Rank Tracker (Keyword Rank Tracker). 2. Check whether the KRT project associated with your report is listed and active. 3. If the project is missing, paused, or shows a connection warning, that is the source of the error. 4. Go back to Report Builder and open the affected report's settings to confirm which KRT project is linked. ✅ How to Fix the Error Follow these steps to restore your KRT data in Report Builder: 1. Navigate to Keywords → Rank Tracker (Keyword Rank Tracker) in the left sidebar. 2. Locate the KRT project that should be linked to your report. If it has been paused or disabled, re-enable it. 3. If the project no longer exists, create a new Rank Tracker project for the same domain and configure your tracked keywords. 4. Open Reports and select the affected Full Report. 5. Go into the report's settings and update the KRT integration to point to the active project. 6. Save your changes and reload the report. The KRT section should now display keyword data correctly. 💡 Tips to Prevent This Error - Do not delete or pause KRT projects that are actively linked to a Report Builder report. - If you need to restructure your Rank Tracker projects, update the Report Builder link at the same time. - After making any changes to your KRT project, open the linked report to confirm data is loading before sharing it with a client. - Periodically review your Report Builder reports to ensure all integrations — including KRT — show active connections. 💬 Still Seeing the Error? If you have followed the steps above and the KRT error persists in your Full Report, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes No data loss occurs; the connection simply needs to be re-enabled. Also: open project settings via gear icon or project name menu, check if connection is set to disabled/inactive, toggle back to enabled/active. If report doesn't load within a few minutes after fix, try refreshing your browser tab.

📘 Why Keyword Reports Are Blank in Search Atlas (Rank Tracker & Keyword Gap)

If your keyword reports appear blank in Search Atlas, this does not always mean there is an outage or account issue. In most cases, blank reports are caused by configuration settings, quota, or processing status. However, some tools (such as Keyword Gap Analysis) may occasionally experience temporary bugs, which are handled separately. This article explains how to identify the cause and what to do next. 🧱 Tools Covered in This Article 1. Keyword Rank Tracker 2. Keyword Gap Analysis 🧠 Common Causes of Blank Keyword Reports Quota is usually not the issue: if you have keywords available in your account, blank reports are usually not related to keyword limits. Blank reports in Keyword Rank Tracker are usually caused by keywords needing a manual refresh, an incorrect domain variant (http vs https, www vs non-www), incorrect location or device settings, insufficient quota, or the tracker still processing data. ⚙️ How to Fix a Blank Keyword Rank Tracker Report 1. Go to your Keyword Rank Tracker project and look for keywords marked as "refresh needed." 2. Click Refresh (this consumes quota). Data typically appears within 5–10 minutes after refreshing. 3. Verify the project configuration: confirm the tracked domain exactly matches your live site, the correct location is selected, and the correct device type (desktop or mobile) is set. 🧪 Keyword Gap Analysis — Important Note If your Keyword Gap Analysis report is blank after domains are entered correctly, the analysis has finished processing, and the correct date range is selected, the issue may be related to a temporary product bug. 🚨 When the Issue Is a Bug If Keyword Rank Tracker is working correctly, Keyword Gap Analysis remains blank, and all configurations are correct, this indicates a known issue and the development team may already be working on a fix. In these cases, no additional action is required from you — support may add you as an affected user and you will be updated when the issue is resolved. ❓ FAQs My keyword tracker was blank but now works — is that normal? Yes. This usually happens after refreshing keywords or correcting project settings. Why does Keyword Gap Analysis still not work? If configuration is correct, this may be a temporary bug. Should I keep refreshing Keyword Gap Analysis? No. Repeated refreshes will not resolve a product bug. Do I need to contact support? Only if Keyword Rank Tracker does not populate after refresh, or Keyword Gap Analysis remains blank with correct setup. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📍 Fix Rank Tracker Local Pack Toggle Not Saving

🔍 What Is This Issue? In the Rank Tracker, there is a Track Local Pack toggle within the keyword settings. Some customers find that toggling this option off does not persist — when the setting is closed and reopened, it has reverted to its previous state. This is a known platform issue and a fix is actively in development. ⚠️ Who Is Affected? - Rank Tracker users who want to disable Local Pack tracking for specific keywords and switch to standard organic tracking 🛠️ Current Workaround While a permanent fix is being developed, follow these steps to manage your Local Pack tracking as effectively as possible: 1. Do not rely on the toggle to persist. Closing and reopening the setting will reset any change you made to the Track Local Pack toggle. 2. Check your keyword tracking type after reopening the setting. If the toggle has reset, assume the change was not saved. 3. Re-add keywords if needed. If keywords are not tracking under the expected type, removing and re-adding those keywords may allow them to pick up the correct tracking setting. Before doing this, note down the keywords so nothing is lost. 📋 What to Expect Next The engineering team has this issue logged and a fix is actively in development. When the fix is released, changes to the Track Local Pack toggle will be saved and retained correctly. No action is needed from you to receive this fix — it will be applied to your account automatically when released. 💡 Tips for Local Pack Tracking - If you are unsure whether your keywords are being tracked correctly, review the tracking type shown for each keyword in Rank Tracker. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Fix Missing Watchlisted Filter in Rank Tracker

🛠️ Root Cause The Watchlisted filter (Left sidebar → Keywords → Rank Tracker (Keyword Rank Tracker) → filter panel → Watchlisted: Yes) was restricted by an account gate that limited it to specific account types. This gate has been removed in a recent platform update (ticket KE-1491). ✅ Resolution Steps 1. Log out of your Search Atlas account completely. 2. Close the browser tab or window. 3. Open a new tab and log back in to Search Atlas. 4. Navigate to Left sidebar → Keywords → Rank Tracker (Keyword Rank Tracker). 5. Open the filter panel and confirm the Watchlisted: Yes option now appears. 6. Apply the filter to view your watchlisted keywords. 📹 Visual Guide A short video demonstrating the fix is available here: https://jam.dev/c/759cae2f 🔧 Related Improvements Additional updates have improved watchlist column alignment, visibility, and filter state persistence in Rank Tracker (ticket KE: [KRT] Watchlist Column — Alignment, Visibility & Filter State Improvements). ⚠️ Known Limitations In the new Report Builder, the watchlist filter is present but there is currently no star or bookmark icon to add or remove items (ticket RB: WATCHLIST FILTER PRESENT BUT NO STAR/BOOKMARK ICON TO ADD OR REMOVE ITEMS). 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Fixing the "Disabled Rank Tracker Connection" Error When Downloading Reports

📋 Overview If you see an error when you try to view or download a full report from Report Builder, the most common cause is a disabled or disconnected Rank Tracker. Report Builder pulls keyword ranking data directly from your Rank Tracker project. When that connection is turned off, expired, or missing, the report cannot finish loading and the download fails. This article explains why the error happens and walks you through restoring the connection so your reports generate normally. 🤔 Why This Error Happens Your reports depend on an active data source. The error usually appears for one of these reasons: - The Rank Tracker for the project was paused or disabled. - The report is linked to a Rank Tracker project that was deleted or renamed. - Keyword tracking for the project ran out of available quota or was never set up. - The project was recently created and has not yet collected ranking data. - The Rank Tracker project is still processing and is stuck in an Updating state, so the latest ranking data has not finished syncing. - A temporary backend error on the Rank Tracker reporting endpoint prevented the report from loading. These service-side errors are typically resolved by our engineering team. ✅ Step 1: Confirm the Rank Tracker Is Enabled 1. Log in to your Search Atlas dashboard. 2. In the left sidebar, open Keywords. 3. Go to Rank Tracker (Keyword Rank Tracker) and select the project tied to your report. 4. Check the status indicator. If it shows as Disabled or Paused, select Enable to turn it back on. 5. Confirm that keywords are listed and actively being tracked. If keywords are present and the tracker is active, allow a few minutes for the data to sync before returning to Report Builder. If the project stays in an Updating state for an unusually long time (for example, several hours) and never finishes, the data refresh may be stuck. Allow more time for it to complete, and if it does not, contact support so we can investigate the project's sync. 🔍 Step 2: Verify the Report's Data Source If the Rank Tracker is enabled but the error continues, the report may be pointing to the wrong project. 1. Open Report Builder. 2. Select the report that is failing to download. 3. Open the report settings and review the connected project and Rank Tracker source. 4. If the linked project is incorrect or no longer exists, choose the correct active project from the dropdown. 5. Confirm the report is set to the correct location. Report Builder pulls rankings per location, so a report tied to the wrong location can show missing keywords or rank positions that don't match your Rank Tracker. 6. Save your changes. If a keyword's rank position or location in the report does not match what you see in the Rank Tracker, double-check the location associated with that keyword — this is especially important when the same keyword is tracked across multiple locations. 📊 Step 3: Check Keyword Quota Rank Tracker connections can be automatically disabled when your plan's keyword limit is reached. 1. Go to Settings and open the Usage or Subscription section. 2. Review your tracked keyword usage against your plan limit. 3. If you are at your limit, remove unused keywords or upgrade your plan to free up capacity. 4. Return to the Rank Tracker and confirm it is now active. 🔄 Step 4: Regenerate the Report Once the connection is restored, refresh the report data: 1. Open the report in Report Builder. 2. Select Refresh or Regenerate to pull the latest data. 3. Wait for the report to finish loading completely. 4. Choose View report to confirm the error is resolved. 💡 Tip: Allow Time for New Projects If you just enabled the Rank Tracker or created a new project, ranking data can take up to 24 hours to populate. Reports built before data is available may still show the error until the first tracking cycle completes. 🆘 Still Seeing the Error? If you have completed all the steps above and the report still will not download, the cause may be a backend service error on the report's Rank Tracker connection rather than a setting on your end. Contact our support team and include the following details so we can help faster: - The name of the affected report. - The project and Rank Tracker it is connected to. - A screenshot of the exact error message. - The date and approximate time you encountered the issue. Our team can then check the connection on the backend and restore your report access.

📊 Keywords Not Showing in Rank Tracking Report

🕐 Why Keywords Don't Appear Immediately After you add keywords to a rank tracking report, they will not appear right away. Search Atlas runs its first data collection cycle within 24 hours of setup. This is completely normal and does not indicate an error with your report or keywords. If you added keywords for a project and the list looks empty, the most likely reason is simply that the first tracking cycle has not completed yet. No action is required — check back after 24 hours and your keyword rankings will be populated. ✅ How to Confirm Your Keywords Were Added Correctly While you wait for the first data cycle, you can verify that your keywords were saved successfully: 1. Open your rank tracking report in Search Atlas. 2. Locate the project you created and open it. 3. Check that the keywords you entered are listed within the project. If they appear — even without ranking data — the setup was completed correctly and data will populate within 24 hours. ⚠️ What to Check If Keywords Are Still Missing After 24 Hours If more than 24 hours have passed and your keywords still show no data, review the following common causes: - Keywords were not saved: Make sure you confirmed or saved your entries after entering keywords. Closing the setup window early can discard unsaved entries. - Wrong project selected: Double-check that you are viewing the correct project. Multiple projects may have similar names. 🔄 How to Re-Add Keywords If Needed If you confirmed that your keywords were not saved, open your rank tracking report, locate your project, and add the keywords again — making sure to save before closing the setup. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Manage Multi-Project Keyword Tracking by Geography

🔍 Overview When you track the same website URL across multiple Search Atlas projects — for example, one project for Las Vegas HVAC and another for Phoenix HVAC — you may find that keywords merge into a single existing project rather than remaining in separate projects. This article explains what is happening and provides guidance on how to organise geo-specific keyword tracking, as well as how to escalate if the behaviour is affecting your account unexpectedly. ⚠️ What Happens When the Same URL Is Used Across Multiple Projects Some users have reported that when a second Rank Tracker project is created for a URL that already exists in another project, keywords added to the new project appear inside the original project instead. The second project may not persist as a separate entry in the project list. This means you may experience: - Keywords added to a new project (e.g. HVAC – Las Vegas) appearing inside a pre-existing project for the same domain. - The newly created project not appearing independently in your project list. - Inability to maintain separate rank-tracking records for the same URL across different geographic campaigns. Whether this is intended platform behaviour or a bug may depend on your account configuration. If this is disrupting your workflow, please contact support with the details listed below. ✅ Suggested Approach: Use Keyword Lists for Each Geography One way to organise geo-specific keyword tracking within a single project is to use Keyword Lists. Rather than creating separate projects for each location, you can create one project for the website URL and group location-specific keywords into named Keyword Lists inside that project. This allows you to segment and filter keywords by region, service line, or campaign. To set this up, navigate to Keywords → Keyword Research in the left sidebar and open the Keyword lists tab (use Create List to add a new list), and create a separate list for each geographic area (for example: Las Vegas – HVAC and Phoenix – HVAC). Add the relevant keywords to each list accordingly. If you are unsure how to locate the Keyword Lists feature in your account, our support team can walk you through the steps. 📍 Tracking Local Rankings With Location-Specific Keywords For local SEO across multiple service areas, make sure each keyword is configured with the correct target location when it is added to the project. This ensures rank data reflects the intended geographic market rather than a generic or default location. 🚨 If the Merging Behaviour Is Affecting Your Account If the keyword merging behaviour is causing issues that the Keyword Lists workaround does not resolve, please reach out to our support team. To help us investigate as quickly as possible, have the following information ready: - The domain URL shared across the affected projects. - The names of all projects involved (e.g. the original project and the one that merged or disappeared). - A description of the exact steps you took when the merging occurred. - Any screenshots or screen recordings that show the unexpected behaviour. - The date and approximate time when you first noticed the issue. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Fix Keyword Rank Tracker Not Showing Rankings

What Is the Rank Tracker? The Rank Tracker is a dedicated tool for monitoring keyword positions over time for projects you have set up manually. It is different from the Organic Keywords report found in Site Metrics, which shows a snapshot of keywords a site already ranks for based on third-party data. If you are seeing a blank screen or no rankings after opening the Rank Tracker, the steps below can help you identify the cause. Step 1: Confirm You Have an Active Tracking Project The Rank Tracker only displays data for keywords that have been added to a tracking project. If no project exists, the tool will appear empty. - Check whether any projects are listed in the Rank Tracker. - If no projects are listed, create a new tracking project by adding the domain and keywords you want to monitor. - If projects are listed, click on a project name to expand it and view the keyword rankings inside. Step 2: Allow Time for Initial Data to Load When a new tracking project is created or new keywords are added, rankings are not available instantly. The system needs time to retrieve position data. - Newly created projects may take time to display initial ranking data — check back the following day if the project was set up recently. - Do not delete and recreate the project, as this resets the data collection window. Step 3: Check Whether Additional Projects Are Hidden If you manage multiple tracking projects, not all of them may be visible at once. Scroll through the project list to see if additional entries are available to load, and locate the project you want to review. Step 4: Check That the Correct Domain Is Tracked Rankings will not display correctly if the domain entered during project setup does not match the site you are expecting to see data for. - Open the project in question and review the domain associated with it. - Confirm the domain format is correct — for example, without a trailing slash or unintended subdomain. - If the domain is incorrect, you may need to create a new project with the correct domain. Step 5: Verify Your Account Permissions and Plan Access to the Rank Tracker and the number of trackable keywords may be limited depending on your subscription plan. - Check that your account plan includes access to the Rank Tracker feature. - If you are a team member, confirm with your account owner that your user role has permission to view rank tracking projects. If you have worked through the steps above and keyword rankings are still not appearing, please have the following ready when you contact support: your project name, the domain being tracked, and approximately when the project was created or last updated. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Fix Keyword Rank Tracker Quota Over-Consumption

🔍 Overview Some customers notice their Keyword Rank Tracker (KRT) quota appears fully consumed well before the end of a billing cycle — even when the number of tracked keywords seems low. This is a known issue caused by stale cached counters that can temporarily inflate your displayed usage. In some cases, the counter may even show more keywords consumed than your plan allows (for example, 6/5). Rest assured, this is a display and sync issue — not a sign that keywords are being tracked without your knowledge. ⚙️ How Rank Tracker Quota Works Your Rank Tracker quota represents the total number of keywords you can actively track across all projects in a billing cycle. Each keyword added to a tracking project counts toward this limit. The platform updates these counters in real time; however, under certain conditions, cached counter values can fall out of sync with your actual tracked keyword count, making usage appear higher than it really is. Common situations that can trigger inflated quota readings include: - Adding and then removing keywords from a project in quick succession - Duplicating or restructuring projects - Importing large keyword lists in bulk - A temporary sync delay between the quota counter and the actual tracking state 🛠️ Steps to Diagnose Your Actual Usage 1. In the left sidebar, navigate to Keywords → Rank Tracker (Keyword Rank Tracker). 2. Open each active project and count the keywords currently set to active tracking. Paused or deleted keywords should not count toward your quota. 3. Compare the total across all projects to the quota shown on your plan. If the numbers do not match, a cached counter is likely the cause. 4. Check whether any projects were recently duplicated, restructured, or bulk-imported — these actions are most commonly associated with counter inflation. ✅ How to Fix an Inflated Quota Counter If your displayed usage does not match your actual tracked keyword count, follow these steps to trigger a counter refresh: 1. Navigate to Keywords → Rank Tracker (Keyword Rank Tracker) in the left sidebar. 2. Open the affected project and remove any keywords you no longer need to track. Even removing one keyword and saving the project can prompt the system to recalculate the counter. 3. Wait up to 15 minutes for the quota display to refresh and reflect the corrected count. 4. If the counter still appears incorrect after 15 minutes, try adding a single new keyword and then removing it to force another recalculation cycle. 5. Refresh your browser and check the quota display again. In most cases, this process brings the displayed quota back in line with your actual usage. 💡 Tips to Avoid Quota Issues Going Forward - Audit your projects regularly. Remove keywords you are no longer actively monitoring to keep your count accurate and free up quota space. - Avoid rapid bulk changes. Adding or deleting large numbers of keywords in quick succession increases the chance of a counter sync delay. - Use one project per domain where possible. Consolidating tracking into fewer projects reduces the risk of duplicate counting. - Check quota before importing. Before a large keyword import, confirm you have enough remaining quota to avoid hitting the limit mid-import. ❓ Frequently Asked Questions Will I be charged extra if my counter shows over-consumption? No. The inflated counter is a display issue caused by stale cached data. You will not be billed for keywords beyond what your plan allows. My counter shows more than my plan limit (e.g., 6/5). Is that possible? This is a known display anomaly. The counter can temporarily exceed your plan limit due to a caching bug. Follow the steps above to reset it. Your actual tracked keywords are still governed by your plan limit. How long does a quota counter reset take? Counter recalculations typically complete within 5–15 minutes after a keyword is added or removed from a project. Can I get quota restored if I lost tracking due to this issue? If you believe the bug caused you to lose access to keyword tracking for a significant period, our support team can review your account and assist. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Rank Tracker Showing Zero Search Volume Explained

🔍 Overview If you notice that a keyword in your Rank Tracker displays a search volume of 0, this is a known discrepancy that our team is aware of. This article explains what to expect and what information to have ready if you need to escalate. ⚙️ Why the Discrepancy Happens A keyword showing 0 search volume in Rank Tracker does not necessarily mean the keyword has no searches. This is a known data discrepancy that has been identified by our team. Because this is a bug category issue, there is no self-serve workaround available at this time — resolution requires action on the backend. ✅ Are the Rankings Accurate? Your ranking positions may still be recorded correctly even when search volume displays as 0. The position value and the search volume figure can behave independently, so a keyword showing 0 volume does not automatically mean your ranking data is wrong. 🛠️ What to Do If You See This Issue If you are experiencing this discrepancy, please gather the following information before contacting support so our team can investigate as quickly as possible: - The exact keyword(s) showing 0 search volume in Rank Tracker - The project name the keyword belongs to - A screenshot of the Rank Tracker view showing the 0 volume for the affected keyword(s) - Approximately when you first noticed the discrepancy Having these details ready will allow our support team to locate the affected data and investigate the root cause efficiently. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Fix Rank Tracker Search Volume and Ranking Issues

🔍 Overview Customers sometimes notice discrepancies in the Rank Tracker tool — most commonly, keywords showing zero search volume when the same keyword has valid volume in the Keyword Research Tool, or rankings appearing as NR (Not Ranked) despite the site clearly appearing in search results. These issues are typically caused by known data-sync limitations, and most have already been resolved through platform updates. This article explains what causes each issue and what steps you can take. 📍 How to Navigate to Rank Tracker To access Rank Tracker, go to Left sidebar → Keywords → Rank Tracker (Keyword Rank Tracker). Make sure you have an active Rank Tracker project set up for the domain you want to monitor. 📉 Why Keywords Show Zero Search Volume If a keyword in your Rank Tracker project shows 0 search volume but displays valid volume in the Keyword Research Tool, this is caused by a data mismatch between two separate data pipelines — the keyword database used by the Keyword Research Tool and the data layer powering Rank Tracker. This specific issue has been resolved in a recent platform update. However, if you are still seeing zero search volume for certain keywords, try the following steps: 1. Refresh your browser and reload the Rank Tracker project. 2. Check the same keyword in Left sidebar → Keywords → Keyword Magic to confirm the volume is present in the keyword database. 3. Remove the affected keyword from your Rank Tracker project and re-add it. This forces a fresh data pull. 4. Wait 24–48 hours, as search volume data refreshes on a scheduled cycle and may not update instantly after re-adding a keyword. If volume remains at zero after following these steps, it is worth escalating so our team can investigate the specific keyword and locale combination. ❌ Why Rankings Show NR (Not Ranked) An NR status means Rank Tracker was unable to find your domain within the tracked positions (typically the top 100 results) for that keyword at the time of the last crawl. In some cases, this can be inaccurate — your site may genuinely be ranking but the crawl returned an incorrect result. This type of inconsistency was identified as a known issue and has been fixed. If you are still seeing unexpected NR results, try these steps: 1. Manually search the keyword in Google using an incognito window and verify whether your site appears. 2. Check that the search engine, country, and language settings in your Rank Tracker project match the search you are manually verifying. 3. Trigger a manual rank refresh if that option is available in your project settings. 4. Allow up to 24 hours for rankings to update, as crawls do not run in real time. ⚠️ Other Known Display Issues There are a few additional display behaviours in Rank Tracker that you should be aware of: - Summary card data going stale: The summary card at the top of your Rank Tracker project can sometimes display data that is more than 13 days old. The change arrows shown may reflect a total value rather than the expected delta (change since last period). A fix for this is currently awaiting release. - Project totals not matching movement breakdowns: The total keyword count shown at the project level may not always match the numbers shown in the Movements section. This can also be caused by a scroll-rendering issue that silently drops keyword rows from view. Scrolling back up and then down again, or refreshing the page, usually restores the missing rows. - Inconsistent ranking data across sessions: Occasional ranking inconsistencies across page reloads have been investigated and resolved. If you notice rankings changing significantly between refreshes without a clear reason, please report it using the chat widget. ✅ Best Practices for Accurate Rank Tracking - Always verify your project's target country and search engine settings match the market you are optimising for. - Cross-reference rankings with a manual incognito search before assuming a data error. - Use Left sidebar → Keywords → Keyword Magic to confirm search volume data is available for a keyword before adding it to Rank Tracker. - Allow at least 24–48 hours after adding new keywords before drawing conclusions from the data. - Refresh your browser or clear your cache if the UI appears to be showing stale or incomplete data. 💬 Still Seeing an Issue? If you have followed the steps above and are still experiencing zero search volume, incorrect NR rankings, or any other unexpected behaviour in Rank Tracker, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Local Pack Tracking and GSC Branded Keyword Exclusion Fix

🔍 Overview Two related issues have been reported in Rank Tracker and the Google Search Console (GSC) integration: difficulty adding keywords to the Local Pack tab, and a bug preventing the branded keywords exclusion filter from working correctly when importing keywords from GSC Performance. This article explains what happened, what has been fixed, and what you can do right now. 📍 Local Pack Keyword Tracking Some users found that keywords tracked on the Local Pack surface were not appearing in the Rank Tracker keyword list, or that there was no clear way to designate a keyword for Local Pack tracking during the add-keyword flow. The following fixes have been completed and deployed to production: - A bug that caused the Rank Tracker keyword list to appear empty when keywords were tracked on the Local Pack surface has been resolved. - The keyword-add flow in Rank Tracker has been updated so you can now designate keywords for Local Pack tracking directly when adding them. If you previously added keywords intended for Local Pack tracking and they are missing, try re-adding them using the updated keyword-add flow. 🚫 GSC Branded Keyword Exclusion Filter Bug Users importing keywords from the GSC Performance section reported that the branded keywords exclusion filter was not working — branded terms were still appearing in results even after being added to the exclusion list. This bug was confirmed by our engineering team and a fix has been deployed to production. ✅ What You Should Do Now 1. Refresh your browser or log out and back in to ensure you are on the latest version of the platform. 2. Navigate to the GSC Performance section and re-apply your branded keyword exclusions. Because the filter was not excluding correctly before, you may need to re-enter your branded terms to confirm they are now being applied properly. 3. In Rank Tracker, use the updated keyword-add flow to add or re-add any keywords you want tracked in the Local Pack. 4. Review your tracked keyword list to confirm that Local Pack keywords are appearing as expected after the fixes. If you continue to experience issues after following these steps, please reach out to our support team and we will be happy to help.

🔄 Rank Tracker Keywords Stuck Loading Indefinitely

What This Issue Looks Like In some cases, keywords in the Rank Tracker can become stuck in a loading or pending state and never display updated rankings. This is a known processing issue that has been investigated and resolved by the Search Atlas engineering team. If you are experiencing this, your data has not been lost — the underlying rankings data remains intact, and the issue is limited to how results are fetched and displayed. Known Cause This issue occurs when keyword processing gets stuck, leaving keywords in a permanent pending state. Affected keywords stop updating and the interface continues to show a loading indicator without resolving. This has been identified and addressed by the engineering team, but individual projects may occasionally require a manual reprocessing trigger to clear the stuck state. What You Should Do 1. Wait a short time after first noticing the issue. Brief delays in keyword processing are normal, especially for large projects or during peak usage periods. 2. Refresh your browser and navigate back to the Rank Tracker to check whether the loading state has resolved on its own. 3. Check whether the issue affects all projects or just one. If only a specific project is stuck, note the project name — this will help the support team locate and reprocess it quickly. 4. If keywords remain stuck and a browser refresh does not resolve the issue, contact our support team using the instructions below. A member of the team can manually reprocess your project and confirm when it is displaying correctly. Is My Data Still Accurate? Yes. A stuck loading state does not mean your ranking data is corrupted or lost. The issue affects how results are surfaced in the interface, not the underlying data that has already been collected. Once the stuck state is cleared — either automatically or by our team — your keywords will display correctly and reflect accurate ranking information. How Our Team Resolves This When this issue is escalated, our support team manually reprocesses the affected project. In confirmed cases, this has fully resolved the loading issue and restored correct data display. Tips to Avoid Confusion - If you are running reports while keywords appear stuck, treat those reports as provisional until the loading state is resolved. - Large projects with many tracked keywords may take longer to refresh — this is expected and differs from the stuck-state issue described here. - If you notice the issue recurring on the same project, mention this when contacting support so the team can investigate whether something specific to that project may be contributing to repeated delays. If your keywords remain stuck after refreshing your browser, please reach out to our support team and we will be happy to help.

🔍 Search Atlas — Keyword Research & Rank Tracker Quota Issues

Use this article to resolve the most common keyword research problems in Search Atlas: keyword ideas not loading, Content Score errors, keyword gap and backlink gaps, stale SERP data, and a full Rank Tracker keyword quota that blocks you from adding new keywords. 🧭 Which quota issue do you have? - Can't search keywords in Keyword Explorer Magic? See "Quota Exhausted – Please wait before refetching again" below. - Can't add keywords to Rank Tracker? See Why is my Rank Tracker keyword quota full. - Quota draining faster than expected even with fewer keywords? See Page depth and quota below. - Credits disappearing unexpectedly? See Keyword Magic credits consumed unexpectedly. ⏳ Keyword ideas not loading — the page spins forever This happens when the frontend request times out while the backend is still processing large or complex keyword requests. The fix is frontend-side and has been released, so refresh the page and retry. Steps to try: - Wait 5 minutes and try again — the queue clears automatically. - Reduce the number of seed keywords in a single request (use 3–5 instead of 10+). - Split large requests into smaller batches so they process faster. "Quota Exhausted – Please wait before refetching again" in Keyword Explorer Magic This message can appear in Keyword Explorer Magic even when your account still has available quota. This error is being investigated — contact support if you encounter it. Very large keyword batches Very large keyword batches (roughly 8,000+ keywords in a single request) may silently fall back to a slower direct-fetch path due to a known backend limitation, which can produce degraded or unexpected results with no explicit error. Keep single-request batches well below 8,000 keywords to avoid this fallback. 🔢 Why is my Rank Tracker keyword quota full when I track fewer keywords than the limit? Your keyword quota counts every keyword tracked across all projects in your account — not the keywords in a single project, and not a manual count you tally yourself. When the account-wide total reaches your plan limit, the Rank Tracker blocks you from adding new keywords. For example, a Diamond plan includes a 6,000-keyword limit. If your quota shows 6,000 used but you counted far fewer, the difference is almost always keywords tracked in other projects that you haven't included in your count. In one case an account showed a total of 22,455 tracked keywords across all projects, far above the 6,000 limit. You have two ways to resolve a full quota: 1. Upgrade your plan to a keyword limit that covers your current usage (for example, a 25,000-keyword tier if you are tracking around 22,000). 2. Reduce the keywords you track across your projects until the account-wide total falls below your plan limit. After you upgrade or remove enough keywords, the Rank Tracker lets you add new keywords again. If you're unsure which projects are using the most quota, contact support and we can help you review usage and choose the best option. 📐 Page depth and quota — the other reason quota drains faster than expected Quota isn't only driven by how many keywords you track — it's also driven by each project's Keyword Tracking Page Depth setting. Depth controls how many result pages are checked per keyword, and deeper tracking costs more quota per keyword: Top 10 (Page 1) is the baseline, Top 20 (Page 2) uses 2x quota per keyword, Top 50 (Page 5) uses 5x, and Top 100 (Page 10) uses 10x. A project with fewer keywords set to a high depth can consume far more quota than a project with many keywords set to a low depth. If your quota is emptying unusually fast and your keyword count hasn't grown, check each project's page depth setting (the gear icon on the project, in the Keyword Tracking Page Depth field) before assuming it's a tracking error. See our dedicated article on Rank Tracker page depth and quota for the full breakdown and how to change it. 🧮 Why your reported quota usage doesn't match your actual keywords Sometimes the quota the Rank Tracker reports doesn't line up with the keywords you can actually see in your projects. Two backend conditions commonly cause this: - Stale cached counter: The targeted_keywords_count value is a cached counter that can drift from the real number of keywords over time, so it may report more usage than you actually have. - Failed import tasks: Projects stuck with targeted_keywords_task_status = FAILURE (often from failed keyword import tasks) can leave keywords partially registered and inflate your quota usage. How to verify actual vs. reported quota: 1. Tally the keywords visible across all of your projects. 2. Compare that total to the usage your quota reports. 3. If the numbers don't match, contact support and ask us to run a backend scan to identify stuck or failed projects and reconcile the cached counter. Our engineering team is investigating these counter and failed-task issues under SPE-743. 💳 Keyword Magic credits consumed unexpectedly There is a known bug in the Keyword Magic Tool where credits can be consumed for failed searches and for viewing historical results that shouldn't cost additional credits. If you've noticed credits disappearing without successful new searches, this bug is the likely cause. Steps to try: - Contact support so we can review and restore credits consumed by failed searches or historical-result viewing. - Engineering is actively deploying a fix; affected customers will have credits restored in the meantime. 📉 Content Score shows a "No active account" error This error means all SEMrush data accounts are currently locked by other tasks. It's a known platform-wide issue that can affect multiple users at the same time — not a problem with your account. Steps to try: - Reload the Content Score tab after 2–3 minutes. - Wait for it to clear automatically — this is temporary resource locking. - If it persists for more than 15 minutes, contact support. 🆚 Keyword gap analysis returns no results Keyword gap analysis is one of the heaviest API consumers, so a temporarily exceeded DataForSEO quota is the usual cause. Steps to try: - Temporary throttling: run your request during off-peak hours — short throttling windows usually clear within minutes. - Daily plan limit (402 billing error): if you see a "402" message, our DataForSEO plan limit was hit for that day. Data becomes available again the next day when the daily limit resets. 🔗 Backlink data in Keyword Research shows as empty When all SEMrush scraping accounts are busy, backlink data for competitor research can't be fetched. This is a shared resource, so heavy simultaneous usage delays individual requests. Steps to try: - Wait 10 minutes, then refresh the competitor backlinks section. 🕒 SERP data is stale or not reflecting recent changes SERP freshness depends on the serp_freshness_days setting in your request, and the default behavior uses cached data. Steps to try: - In Keyword Explorer settings, enable Fetch Fresh SERP Data for real-time results. - Note that fresh SERP requests use more API credits. 0️⃣ Keyword volume shows 0 for keywords you know have traffic A volume of 0 usually reflects the data source's reported search volume for that keyword and region rather than an error. Confirm you've selected the correct location and language, then re-run the lookup. If a high-traffic keyword still returns 0, contact support so we can investigate. 🎯 You now know how to tell a temporary data error (DataForSEO or SEMrush limits that clear on their own) from a plan-quota limit (a full Rank Tracker keyword quota that needs an upgrade or fewer tracked keywords). If your quota is full and you're not sure where your tracked keywords are concentrated, reach out to support and we'll help you review usage and pick the right plan.

Rank Tracker — How Tracked Page Depth Affects Your Keyword Quota

Tracking deeper result pages (Top 50 or Top 100) uses more quota per keyword than Top 10 or Top 20 — here's how the math works and how to change it. Why is my Rank Tracker quota being used up faster than expected? Your Rank Tracker quota is charged per keyword per tracked position depth, not just per keyword. Each project has a Keyword Tracking Page Depth setting that controls how many result pages are checked for every keyword. Tracking deeper pages costs more quota for the same keyword. How is quota calculated? Quota usage scales with the page depth you choose. Each result page covers 10 ranking positions, so tracking more pages per keyword multiplies the quota cost for that keyword: - Top 10 results (Page 1): 1x quota per keyword - Top 20 results (Page 2): 2x quota per keyword - Top 50 results (Page 5): 5x quota per keyword - Top 100 results (Page 10): 10x quota per keyword This means a project with 500 keywords set to Top 100 uses the same quota as a project with 5,000 keywords set to Top 10. If your quota is draining faster than usual and your keyword count hasn't changed, a high page depth setting is the most common cause. Where do I check or change the page depth for a project? 1. Open the Rank Tracker project and click the gear icon to edit its settings (the same field also appears when creating a new project). 2. Look for the Keyword Tracking Page Depth field. You'll see: Top 10 results (Page 1), Top 20 results (Page 2), Top 50 results (Page 5), Top 100 results (Page 10), or Custom. 3. The field includes a note directly beneath it: quota usage depends on the selected refresh interval and tracked page depth, and tracking more result pages per keyword consumes more quota. 4. Choose a lower depth to reduce quota consumption, or a higher depth if you need visibility into deeper rankings. New projects default to Top 20 results (Page 2), which balances visibility with quota efficiency for most use cases. What happens to keywords that rank outside my tracked depth? If a keyword's actual ranking position is deeper than your selected depth, it shows as NR (Not Ranked) instead of its real position. For example, if a project is set to Top 20 and a keyword actually ranks at position 35, it will display as NR rather than 35 — the Rank Tracker only checks as far as the depth you've selected. Reducing your page depth is a real tradeoff: you save quota, but you lose visibility into any keyword ranking beyond that depth. Choose Top 50 or Top 100 only if you specifically need to track long-tail or deeper-ranking keywords. Which depth setting should I use? If you mainly track top rankings and movement near the first couple of pages, Top 10 or Top 20 is usually enough and keeps quota usage efficient. If you need visibility into deeper long-tail positions (11–100), Top 50 or Top 100 is worth the extra quota cost — but it's a deliberate choice you should make with the quota impact in mind, not a default to leave unchecked on a large keyword list. If you're unsure which depth is right for your account or want help estimating quota impact before changing a large project, reach out to us through live chat and we can help you review it.

🔍 Rank Tracker vs Search Console: Ranking Discrepancies Explained

Many customers notice that the keywords they track in the Search Atlas Keyword Rank Tracker do not appear the same way in Google Search Console (GSC). This is expected. The two tools measure rankings in different ways and serve different purposes. This article explains the difference and shows you where to find your watchlisted keywords. 📌 Where to Find Your Watchlisted Keywords Your watchlisted keywords live inside the Search Atlas platform, not in Google Search Console. GSC does not have a "watch list" feature, so you will never find these keywords there. To view the keywords you have added to your watch list: 1. Open the Site Explorer or Keyword Rank Tracker from the left-hand menu. 2. Select the project (domain) you are tracking. 3. Click the Rank Tracker tab. 4. Look for the Watchlist or Watchlisted Keywords filter to see only the keywords you have flagged. All keywords you have manually added or marked to monitor will appear in this view, along with their tracked positions over time. 📊 Why the Two Tools Show Different Rankings The Rank Tracker and Google Search Console use different methods to calculate position, so some difference between them is normal and not a sign of an error. - Rank Tracker checks a keyword's position at a specific moment, for a specific location and device, by scanning the live search results page. - Google Search Console reports an average position based on all the real impressions your site received over a date range, across many locations, devices, and searches. Because GSC averages across many real-world searches and the Rank Tracker takes a targeted snapshot, the numbers will rarely match exactly. 🧭 Key Differences at a Glance - Measurement type: Rank Tracker shows a point-in-time position; GSC shows an average over time. - Location: Rank Tracker checks a single chosen location; GSC blends every location your visitors searched from. - Device: Rank Tracker can target a specific device; GSC combines desktop, mobile, and tablet unless you filter. - Data source: Rank Tracker reads the live results page; GSC reflects actual impressions your site earned. - Keyword coverage: Rank Tracker monitors the exact keywords you choose; GSC only reports keywords that already generated impressions. ✅ How to Compare Them Correctly If you want the closest possible comparison between the two tools, try the following: 1. In GSC, filter by the same country and device you set in your Rank Tracker. 2. Use a short, recent date range in GSC to reduce averaging. 3. Compare the same exact keyword in both tools. 4. Allow for small differences, as live snapshots and averages will never align perfectly. Remember that the Rank Tracker is the best tool for monitoring specific target keywords day to day, while GSC is best for understanding overall search performance and discovering which queries already drive impressions. 💡 Common Reasons for a Mismatch - The keyword has not yet earned impressions in GSC, so it will not appear there. - Your Rank Tracker and GSC are set to different locations or devices. - GSC's date range is long, which lowers the average position. - Search results are personalized, so live positions can vary between checks. If your keyword appears in the Rank Tracker but not in GSC, the most likely reason is that it has not received any impressions yet. Keep tracking it, and it will appear in GSC once searchers begin seeing your site for that query.