🔍 Overview
Some customers who purchased the Claude add-on ($27) during a Search Atlas Summit promotion have reported that the add-on did not appear in their account despite a successful payment. This article explains why this can happen and what steps to take to resolve it.
⚠️ Why This Happens
There are a few known reasons why the Claude add-on may not activate immediately after purchase:
- Post-purchase migration delay: After a Summit offer is purchased, a background process migrates your account to include the new add-on. In some cases, this process can take longer than expected or encounter an error.
- Annual plan conflict: Customers on an existing annual plan who purchased an annual Summit special offer may experience a conflict during checkout that prevents the add-on from fully activating.
- Stripe event processing: Occasionally, legacy migration steps trigger Stripe contraction events that can delay or interfere with proper add-on provisioning.
These are known issues that our engineering team has investigated and addressed for most cases. However, manual verification may still be required for your account.
✅ Steps to Verify Your Purchase
- Confirm the charge in your billing records. Log in to Search Atlas and check that the $27 charge is reflected by navigating to your Avatar (top-right) → Billing (Activity Log / Invoices tabs).
- Check your Claude add-on status. Navigate to your account settings or plan details to see whether the Claude add-on appears as active.
- Allow up to 24 hours. In some cases, the add-on activation is delayed by background processing. If your payment cleared recently, wait up to 24 hours before escalating.
- Refresh your account. Try logging out and logging back in to force your session to reflect any recent account changes.
🚀 What to Do If the Add-On Is Still Missing
If you have waited 24 hours and the Claude add-on is still not active on your account, our support team can manually verify and provision your add-on. Before reaching out, have the following information ready:
- The email address associated with your Search Atlas account
- The date the Summit purchase was made
- Confirmation that the $27 charge appears in your billing history
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
💡 Additional Notes
The Claude add-on enables AI-powered data processing capabilities within Search Atlas. Once properly activated, it will appear in your plan details and the relevant features will become available in your account. Our team is actively working to ensure post-Summit provisioning is fully automated and reliable for all customers going forward.